PURPOSE: To be responsible for the day to day operations of assigned departments (e.g. housekeeping, kitchens, health clubs) within hotels in a designated area, ensuring the provision of efficient and effective housekeeping services to all clients and leading, coaching and training the onsite teams while meeting objectives set by management. PEOPLE: Responsible for recruitment and ensuring appropriate staffing levels are maintained and correct paperwork is obtained from new employees Manage senior Omni employees to ensure that they are trained and perform duties to a high standard Overall responsibility for induction, Health and Safety plus other relevant training at each contract Dealing with employee relations including investigations, disciplinaries, grievances, and appraisals with Human Resources support when required Building and maintaining relationships with clients Meeting objectives set by Management Manage own diary and time effectively Identify staff members suitable for development and promotion Responsible for ensuring appropriate incentives are given at each location(e.g. an employee of the month/quarter) Be proactive in regards to own development, including participating in area managers' meetings and supporting with the delivery of training Responsible for assisting with the TUPE process on incoming and outgoing contracts Monitoring staff accommodation (where relevant) and reporting any concerns to the relevant person QUALITY: Conduct weekly and monthly visits to designated hotels, completing relevant reports in a timely fashion In continuous preparation for external audits carry out quality checks using the OMNI quality app on each visit, expected levels of a minimum of 10% of room stock per month, analyse data quality app reporting module and create action plans as required Ensure on-site Health & Safety documentation, including site-specific risk assessments and relevant safe systems at work is completed and kept up-to-date Monitor relevant hotel satisfaction survey results at each visit Ensure relevant OMNI senior management in your locations is trained in all aspects of departmental duties and the training is cascaded to all staff Ensure accurate Health & Safety plus departmental training records are maintained on-site Assist with compliance with GDPR as per company guidelines PROFIT: Monitor productivity at each location to ensure expected levels are maintained Manage budgets as required at each contract (e.g. guest supplies, laundry and chemicals) Overseeemployeeholidaysareeffectivelymanagedoneachcontract Monitor and maintain appropriate staffing levels on each contract, ensuring appropriate liaison with the recruitment department as required Monitor Procure Wizard usage on a daily basis to ensure it is being utilised correctly PREVIOUS REQUIRED EXPERIENCE Previous relevant Management experience (e.g. as a Head Housekeeper in a large and demanding property) or experience as an Area Manager with the main focus on housekeeping operations covering a range of departments Previous people management experience (e.g. leading, coaching and training) Management of dealing with budgets, including profit and loss, productivity and quality Experience of dealing with Health and Safety matters Full, clean driving licence (subject to location) Desirable to hold Health & Safety of Work Level 3 qualification ESSENTIAL SKILLS Excellent interpersonal skills Excellent written and verbal communication skills Proficient in the use of Microsoft office packages including Word, Excel and Outlook Ability to build rapport quickly and credibly with all contacts including employees, clients and other contacts Ability to work effectively under pressure Excellent organisation and time management skills Ability to motivate and inspire others Flexible with a willingness to learn and train others