Service: Governance and Legal Office Job title: Student Casework Officer, Full time Grade: RU06 Salary: £35,421 to £39,005 pa inclusive of London Weighting Allowance The University of Roehampton is recruiting to the role of Student Casework Officer to join our welcoming and busy team. This is an exciting time to join the team as we develop our service to support the future needs of the University. This role is ideal for an organised and analytical person who has great written and verbal communication skills. The successful candidate will ensure proper and efficient administration of University’s processes for student complaints, academic appeals, and student disciplinary consideration, along with other student casework matters as necessary. Key responsibilities will include: - to provide high-quality customer service to students who are engaging with the Student Casework Team; - to support the delivery of the University’s processes for considering student complaints, appeals, and other casework, including: • liaising with students and staff • referring cases for informal response or formal investigation • drafting high-quality written communications in response to complaints received • making recommendations on the outcomes of appeals • making recommendations on the settlement of complaints • maintaining records of student cases and providing reports as needed; • to support the broader work of the Governance and Legal Office and undertake other duties as required by the Student Casework Manager or University Secretary. The successful candidate will be a well-organised self-starter with a service-oriented approach and a high level of attention to detail. They will have experience of applying and interpreting policy and procedure in an administrative context. They will have the ability to: - critically evaluate written materials; - work effectively and efficiently under pressure, to respond appropriately to challenging situations; - make rational and fair decisions within a prescribed framework; - manage their caseload in accordance with relevant deadlines; - convey detailed important information clearly and concisely, sustaining a line of reasoning; and - discuss sensitive and confidential situations with staff and students. We are London’s Campus University, based on a beautiful 54 acre parkland campus. This short video will give you a taste of life at our wonderful campus and its excellent facilities. Professional Services/Support staff up to Grade RU6 have access to the Local Government Pension Scheme. Our full range of benefits are available here. Further information can be found on the job description. If you would like to apply for this excellent opportunity, please click on ‘apply now’ or visit the working at Roehampton pages of our website and search ‘Student Casework Officer’. If you have any specific questions on the role, please contact Sally Dell’Osa, Student Casework Manager [email protected]. The University is committed to promoting diversity and equality of opportunity and aims to create a culture and environment where students and staff are treated fairly. The University is an equal opportunities and ‘disability confident’ employer. The closing date for completed applications is 17 November 2023 It is expected that interviews will be held in week beginning 27 November 2023 To enable us to respond to the market, we may interview before the closing date, so please don’t hesitate to get your application completed.