Location
North London

Hours
Full Time - standard university working hours

Salary
£43,110 per annum

About the Role
The Student Zone Team Leader plays a key role in leading the delivery of inclusive, high-quality frontline support to students across a range of services, helping to improve student continuation, completion and overall experience. Working as part of a dynamic, student-facing team, the role ensures students receive accurate, timely and responsive information, advice and guidance (IAG) throughout their university journey. This post is responsible for supervising a team of Student Zone Advisers, promoting a culture of professional excellence and continuous improvement. The Team Leader ensures the team offers a knowledgeable and approachable first point of contact, with a strong focus on service consistency, student satisfaction and proactive engagement. The role works collaboratively with academic Schools, central departments and external partners to ensure students are connected with the right support at the right time. With a focus on data-informed planning, service development and inclusive practice, the Student Zone Team Leader helps shape a welcoming and empowering environment for all London Met students. This is a campus-based role reporting to the Head of Student Zone and School Administration. This is a fixed-term position until 04 October 2026.

Experience
Proven experience in a student support or customer service environment is desirable. Experience of supervising or leading a team is advantageous.

About you
You will be committed to equity and social inclusion, with a passion for supporting diverse student communities. You should have excellent communication and interpersonal skills, be proactive and able to work collaboratively with multiple stakeholders. A strong focus on delivering high-quality, consistent service and continuous improvement is essential.

Qualifications
Relevant qualifications or experience in student services, education, or a related field are preferred but not essential. A willingness to engage with ongoing professional development is expected.