Role: Support Worker and Hammersmith & Fulham Outreach and Housing First Salary / Grade: £30,859 per annum / B Hours: 37.5 per week Location: Hammersmith - London Closing date: 19/01/2024 Interview date: 02/02/2024 Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker, we’ll make the best use of all your understanding, compassion and commitment. About us… Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities. Is our mission easy? No, but we never give up on people. Last year we helped more then 10,000 people. Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career. About this role… We are looking for a Support Worker to join the Hammersmith & Fulham Outreach and Housing First team. The team forms a significant part of the boroughs complement of services working with rough sleepers, working to reduce the number of people rough sleeping in the borough, by providing short sharp interventions to support people to access accommodation and ensure that the appropriate support is in place. The team also works with a cohort of housing first clients, providing intensive floating support to people to access / maintain a tenancy and work towards recovery and integration. Thames Reach’s Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond to referrals and work flexibly to reach London’s most vulnerable. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those with immigration issues. Thames Reach welcomes applications from people with transferable skills. You will be responsible for: - A small caseload of housing first clients, offering support to access and maintain accommodation. - Managing a caseload of rough sleepers, identifying the quickest and most appropriate route off the street, and devising a plan to achieve this, while holding a caseload of your own. - Conducting regular outreach shifts, with volunteers and partner agencies. - Representing the team at multi-agency meetings such as Task & Targeting meetings. - Identifying gaps in provision and researching new pathways off of the streets for a variety of rough sleepers, including those with no recourse to public funds. - Accurately recording all work done To succeed as the Support Worker, you will have: - Have excellent interpersonal skills - Be flexible and responsive to meet the needs of rough sleepers - Have the confidence and ability to manage a caseload of complex clients - Have the necessary IT skills to collect, collate and interpret data - Be confident in representing Thames Reach at external meetings and with outside agencies We are listed in the top 100 UK Best Workplaces 2022 in the UK. As part of a commitment to our employees we offer: - Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata). - Pension – we contribute 6.5% to your pension when you contribute 1.5%. - Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach. - Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL. - Life assurance – four times your annual salary. - Critical illness cover. - Other benefits including interest free season ticket and cycle to work loans. Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief. To apply visit our website and complete our application form. For further information please contact, Marie Greenan at [email protected] Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.