Role: Support Worker Rapid Response / Transport For London Outreach Team Salary: £30,859 per annum Hours: 37.5 per week Location: London- Hackney and various locations across London Closing date: 27/11/2023 Interview date: 06/12/2023 Whatever your experience of street homelessness and its impact on people’s lives – personal, professional or voluntary – when you join the Thames Reach team as a support worker we’ll make the best use of all your understanding, compassion and commitment. About us… Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities. Is our mission easy? No, but we never give up on people. Last year we helped more than 10,000 people. Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career. About this role… We are looking for two support workers, one permanent role and one fixed term, until the end of July 2024, to join the Rapid Response / TFL outreach team. Thames Reach’s Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond to referrals and work flexibly to reach London’s most vulnerable. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those with immigration issues. Thames Reach welcomes applications from people with transferable skills. You will: - Work as part of a large team that provides a nightly service to rough sleepers in London. - Provide outreach services between hours 10PM and 6AM - Plan your shift to provide a rapid response to referrals received, ensuring people sleeping rough are looked for within tight time scales. - Be the first point of contact and support for people rough sleeping on night buses and the London underground. - Assess the circumstances and support needs of rough sleepers you encounter and identify routes away from the streets. - Refer rough sleepers onto partner teams and into services. - Provide detailed recording of support assessments on the CHAIN database and for handover to partners. To succeed as the support worker you will have: - An understanding of working with vulnerable adults and supporting them to access services. - Excellent organisation and time management skills in order to remain strongly outcome focused, with the ability to coordinate a high number of cases and complete tasks promptly and efficiently. - A commitment to working in a challenging environment with the ability to be highly flexible throughout the working day. - Good communication skills and confidence when representing Thames Reach to external organisations and forming strong working relationships with partners - Strong IT skills with the ability use Outlook, online recording systems, Excel, and Word, using a tablet and a smart phone. - Full clean driving licence for a minimum of one year We are listed in the top 100 UK Best Workplaces 2022 in the UK. As part of a commitment to our employees, we offer: - Generous holiday allowance: 29 days per year plus 8 public holidays (pro rata). - Pension: we contribute 6.5% to your pension when you contribute 1.5%. Excellent development opportunities: career progression, regular supervision, and appraisals, and learning programmes to support your career with Thames Reach. - Wellbeing support: our 24/7 employee assistance programme and opportunities for TOIL. - Life assurance: four times your annual salary. - Critical illness cover. - Other benefits including interest-free season ticket and cycle-to-work loans. Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief. To apply visit our website and complete our application form. For further information please contact, Helena Bukackova at [email protected] Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.