Role: Support Worker - Robertson Street Salary: £28,934 per annum Hours: 37.5 per week Location: Clapham - London Contract type: Permanent Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we’ll make the best use of all your understanding, compassion and commitment. About us… Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities. Is our mission easy? No, but we never give up on people. Last year we helped more then 10,000 people. Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career. About this role… We are looking for a Support Worker to join the Robertson Street team. Thames Reach’s hostels are transitional spaces where a 24 hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop a personalised support plan to ensure people are ready for their move on and have holistic support with their mental and physical health, substance misuse needs, criminal justice issues and life skills. You will work morning, mid and late shifts during the week and the weekend on a set rolling rota. Thames Reach welcomes applications from people with transferable skills. You will: • Contribute to Thames Reach achieving the highest standards and effectiveness in service delivery to service users within an operating environment which is complex and changing. • Contribute to the implementation of the team’s aims and objectives, work plans, operational policies, and procedures in such a way that they contribute to the mission of Thames Reach and deliver on business plan objectives. • Support all activities within the team effectively and maintain Thames Reach standards in relation to service users/internal customers and other stakeholders alike. • Support and encourage clients to make positive changes to their lives. • Ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims. • Have some knowledge and/or experience of working with homeless or vulnerable people with various support needs, however, we will consider career changers or graduates with transferable knowledge and skills. To succeed as the Support Worker, you will have: • Excellent at communicating and problem solving • Confident in your ability to support clients • Competent at using a computer and a range of software packages • Committed to developing your knowledge and skills • Responsive and flexible to the needs of the team and the clients We are listed in the top 100 UK Best Workplaces 2022 in the UK. As part of a commitment to our employees we offer: • Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata). • Pension – we contribute 6.5% to your pension when you contribute 1.5%. • Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach. • Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL. • Life assurance – four times your annual salary. • Critical illness cover. • Other benefits including interest free season ticket and cycle to work loans. Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief. To apply visit our website and complete our application form. For further information please contact, James at [email protected] Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.