Role: Support Worker – City Outreach Team Salary: £32,343 per annum Hours: 37.5 per week Location: City of London Contract: Fixed term until 31 March 2026 Closing date: 15/06/2025 Interview date: 25/06/2025 Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we’ll make the best use of all your understanding, compassion and commitment About us… Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities. Is our mission easy? No, but we never give up on people. Last year we helped more then 14,000 people. Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career. About this role… We are looking for a Support Worker to join the City Outreach team. We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions. The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support. You will: .Be the first response to rough sleeping in the Square Mile conducting regular outreach shifts with volunteers. .Assess the support needs of people found rough sleeping in a person-centred way. .Manage a caseload of clients, and work alongside them to develop robust plans to end their rough sleeping. .Develop a broad knowledge of local, regional and national support strategies. .Work alongside partner agencies to ensure that clients have the necessary support to access and sustain accommodation. .Work within databases to accurately record completed work. You will: .Provide a flexible and responsive service to people with experience of rough sleeping and homelessness. .Have communication skills with the ability to form and maintain effective working relationships with partners. .Have acommitment to supporting people to achieve the best outcomes as they work towards independence. .Have strong organisation skills, with the ability to manage conflicting priorities and deadlines. .Work autonomously as well as part a team. .Have good IT skills with the ability use Outlook, online recording systems, Excel, and Word, using a computer and a smart phone. We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer: .Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata). .Pension – we contribute 6.5% to your pension when you contribute 1.5%. .Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach. Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL. .Life assurance – four times your annual salary and critical illness cover. .Other benefits including a blue light discount card, interest free season ticket and cycle to work loans. Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief. To apply visit our website and complete our application form. For further information please contact, Charley Matthews, Lead Manager at [email protected]