Work.Life is a flex workspace provider for businesses who care about people. We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000+ members; and an amazing team of nearly 70 work.lifers who share our ambition to redefine the workspace experience for the better. Y our Role As our Systems Analyst, you’ll hold responsibility for our core and custom systems and services. You’ll manage, review, iterate and support the business’ core tech stack, resulting in system configurations and selections most effective to drive our business operations. You’ll also take ownership of guiding updates to our key business processes to ensure scalability and security are top of mind when our team interact with our systems landscape. Your Day to Day Reporting to our Digital Lead, your role is essential in owning a number of key areas: Systems management - licensed You’ll own the configuration & account management of the following key systems & their integrations: MRM - Nexudus | CRM - HubSpot | Network management | Access control You’ll also own the systems associated with Printing, Video-conferencing & IOT, as well as being the key point of contact for business-wide systems improvement projects such as the upgrade of our Finance / Reporting systems. Systems management - Custom You’ll ensure the performance of the customisation of the following tools, and take ownership of member and internal team support tickets in relation to: · The Work.Life App & Member Portal · Associated integrations · Lead management tools · Any data extraction requirements System Evaluation and Optimisation: You’ll continually assess the efficacy of our systems & processes through regular reviews of core systems & wider business productivity tools Issue Resolution: You’ll Identify, collate and prioritise, before resolving issues within existing systems. You’re responsible for maintaining a clear backlog of tasks and issues, helping to shape a clear understanding of any live technical debt. Stakeholder Communication: You’ll be an effective communicator with Work.Life teams (Membership, Finance, Marketing, People, Leadership and Operations), keeping them updated on issues, tasks & project progress, while seeking feedback on accuracy and efficacy. Conducting End User Requirement Analysis: You’ll engage with both the Work.Life team as well as members to understand and map their needs, providing gap analyses to inform digital roadmaps, while ensuring alignment with business goals. System Design, Testing, and Implementation: You’ll lead on developing comprehensive plans for the design, testing, & implementation of new & updated systems & applications Documentation and Training Delivery: You’re responsible for providing and maintaining up to date documentation repositories for team, members & developers, as well as owning the delivery of training sessions to familiarise users with our systems & data-linked processes. Data Advocacy: You’ll champion & support the Data & Insights Manager in the quality, consistency and security of business data and intelligence across all platforms. Smart Outcomes In the first 12 months, you’ll have… - Generated, indexed & maintained a full documentation library for team, members and developers. The resources should integrate with established knowledge base repositories, such as Guru & SharePoint Hubs and be searchable. - Led on embedding an end-to-end support process for all core systems, including first line support and supplier escalation. - Collated and implemented where missing - SLA-style agreements with all suppliers for the core systems and custom tools. - Facilitated the migration, embedding and adoption of a new finance system, advocating for its holistic application in the wider tech stack. - Published an updated training& onboarding framework. - Implemented, updated & maintained a company-wide password management tool & policy. How you’ll measure success Success is measured across the following KPIs, which contribute directly to the Digital team achieving our overall company performance goals. Role KPIs - Systems Support Tickets resolved against agreed SLA targets - Successful Delivery of agreed IT Consumables budgets - Systems efficiency measured via documented targets by system - Process efficiency measured by the number of documented & updated processes Role Competencies Accountability You take full ownership of your KPIs & Rocks You celebrate success and appreciate learnings in order to grow You set clear priorities for yourself & others to manage workload You’re always looking for opportunities to improve & drive excellence Impact You’re a positive influence & role model to those around you & you ‘lift the mood’ in the room You can explain your own impact on any given task, project or result and regularly seek & act on feedback You build and maintain great relationships across the business to foster collaboration between departments Problem Solving You work quickly to get to the heart of issues or problems, proposing solutions & acting with pace to solve them You prioritise solving issues affecting our members or team Communication: You demonstrate exceptional written and verbal communication skills, facilitating clear and concise interactions with stakeholders, suppliers and team members. Analytical: You demonstrate strong analytical skills, adept at dissecting complex information for informed decision-making. Technical Application: You show excellent technical skills and a proactive eagerness to continuously enhance & expand technical expertise through L&D & industry discovery. Detail - Oriented: You possess a keen attention to detail, ensuring precision and accuracy in tasks and deliverables. Collaborative: You've got great teamwork skills, actively contributing to a collaborative work environment and fostering positive team dynamics. Our Values We’re positive: You lift the mood in the room – celebrating success often & tackling problems & opportunities with positivity We’re personal: You’re visible across the business, getting to know other teams & their challenges in order to collaborate effectively together We’re inclusive: You actively seek out ideas & opinions different to your own and consider others’ needs from a range of perspectives We don’t stop at good: You’re always seeking opportunities to improve and course-correct to drive excellence We’re team 1st: You’ll support other teams, taking an interest in their work and results & giving feedback generously day-to-day to help others improve At Work.Life, we’re committed to providing an inclusive environment for our team and our members, as we believe that diversity fuels a more innovative, creative, and caring culture. Creating equal opportunities matters to us. 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