Location
Romford

Hours
Hybrid working model

Salary
£38,058 - £41,442 per annum

About the Role
The Corporate Business Systems Team at oneSource manages Oracle Fusion Cloud ERP and Civica Income Management/CivicaPay systems for the London Boroughs of Havering and Newham. Oracle Fusion manages key business functions for HR, Payroll, Finance, and Procurement. Civica Income Management processes card payments and income distribution from various sources. You will be the first port of call for users when adding/amending/disabling access and deal with technical issues and queries raised by them. Working alongside a small team of System Control Officers, you will handle queries received through IT service management (ITSM) software, where requests and incidents will be assigned to you. Additionally, you will be allocated regular tasks to ensure the smooth running of our systems and to complete work with critical deadlines. Both systems we manage are complex, particularly our Oracle Cloud Fusion ERP system, which includes a wide range of applications. The variety of tasks involves collaborating with various teams, making the work diverse and engaging. You will receive training to broadly cover most areas and resolve problems by analysing issues and finding appropriate solutions. You may need to escalate issues and work with third-party service providers where problems cannot be resolved internally. Additionally, you will be asked to carry out regular auditing of users and access controls, initiate the Council’s monthly budgeting process, monitor performance of files interfacing with our systems, work on specific development projects/product enhancements, improve/challenge existing business processes, and work to test and implement regular software patches/upgrades and migration of systems.

Experience
Ideally, you should have a background in supporting systems and their controls. Previous admin experience in Oracle Fusion Cloud ERP or Civica Income Management/CivicaPay would be desirable.

About you
You will excel at multitasking, effectively managing multiple priorities during the day. You will be capable of differentiating between process, data, and system issues and able to direct and advise to ensure successful solutions are deployed. Your communication and customer service skills will be essential in helping users through problems, with the ability to explain technical concepts to non-technical users. You will manage financial and personal data with a high level of accuracy, ensuring compliance with controls and regulations. Your desire to constantly improve existing processes will ensure that you evaluate existing tasks/processes to test their usefulness and improve outcomes. A willingness to continuously learn and stay updated with the latest software is essential. Proficiency in MS Office, especially Excel, is required; experience with Excel VBA macros is advantageous but not essential.

Qualifications
No specific qualifications are required, but a strong technical background and problem-solving skills are essential.