Join our charity as a Team Administrator, helping us to support teachers, champion great teaching and raise the status of the profession by supporting the charity’s operations and providing great customer service for current and prospective members. Job Title: Team Administrator Reports To: Membership Operations Manager Salary: £26,000 per annum (FTE) Contract: Permanent, part-time Hours: 21 hours per week (0.6 FTE). We are open to discussing flexible working patterns and how these hours can be spread over the week. The days worked are negotiable but we do require some hours to be worked on a Friday. Benefits: Flexible working, generous annual leave, 8.5% employer pension contribution, Paycare, individual and team professional development/learning budget. A full list of our benefits can be found in the application pack. Based: Office / hybrid. Currently once a week in the office (based in central London) is required. Start date: 3rd March 2025 Deadline and interview: Applications will close on Friday 14th February. Interviews will be scheduled for 12th, 13th or 17th February but we will be reviewing applications on a rolling basis so we will interview as soon as a suitable candidate is identified. The interview will consist of a task and competency-based interview Application: Please apply by uploading your CV and cover letter. Please use the guidance in the application pack when writing your cover letter. We encourage you to apply promptly as we will be reviewing applications as they are received and may complete the process earlier than expected if an excellent candidate is identified at an early stage​. The opportunity We are looking for a highly-motivated and organised Team Administrator to join the charity. This is an exciting opportunity for someone who wants to develop their customer service and administrative skills. Reasons why this role could be great for you: You will have autonomy for delivering excellent customer service to our members and offer them a seamless experience, providing timely communications and responses to queries and phone calls You enjoy interacting with people and collaborating with colleagues across the organisation and working on a range of different tasks across teams You will be helping to grow the professional membership organisation for the teaching profession and be part of the team driving the organisation forward at an exciting time for the future of the College. Main areas of work The majority of your time will be spent on administrative tasks for the charity, with a focus on membership operations. You will: Manage and respond to queries from members via email and telephone, ensuring that you respond professionally and within agreed timeframes Support members to access their membership features, including logging to our online platforms to access courses, content and our online shop Ensure that all contact and communications are compliant with relevant data protection and security standards Provide administrative support during the Fellowship process Input data into our CRM platform (Salesforce) Run reports to support operations and partnerships Process invoices as part of group account management Additional areas of work You will also undertake a range of additional administrative tasks to support wider operations charity, including: Creating and updating templates and organisational reports Supporting the planning and logistics of team days Undertaking general administrative tasks to support the running of the charity, including governance administration Providing administrative support for short-term projects and other operational and team activities where required Performing other activities as and when required to support the wider team to achieve the charity’s goals Alongside your main areas of work, you will also participate in meetings and be encouraged to participate in CPD learning activities and training to maintain and develop your knowledge and skills. About you You don’t need to have expertise in absolutely all areas, but we’re looking for someone who is motivated by our mission, enjoys interacting with people on a range of tasks and is passionate about providing great customer service. Systems you would be using include Google Workspace, Salesforce, Wordpress, Moodle, Submittable, Zoom and Slack. Experience and skills: Essential - Excellent written and oral communication skills - Experience of delivering high quality customer service, managing relationships with customers or other stakeholders and providing an excellent experience - Confident user of technology (email, online meeting tools and Microsoft Office / Google Workspace or similar); comfortable with learning new technology systems - Experience of administration / office work Desirable - Experience of Salesforce or other CRM systems - Knowledge of GDPR and how it relates to the storage, retention and use of personal data - An interest in the education sector and the support and development of teachers What to expect from the recruitment process - All applications are anonymised until the point of interview - Line Managers trained in recognising bias - We implement a standardised interview template and competencies matrix for a fair and transparent process - All interviews are conducted via Zoom and the use of camera is optional. If you require any adjustments in order to proceed with an application please make a request (see application pack for details).