Team Leader - DSA 6 Month + fixed term contract Home Based Capita are looking to recruit 2 team leaders on a fixed term contract to support on the new successful DSA Project. The Team Leader will work collaboratively with the Technical / Operations Managers and other Team Leaders across DSA, providing strong and effective leadership to the DSA Operational Teams and be proactively responsible for staff motivation; supporting wellbeing; developing and maintaining a team ethos as well as minimising staff absence and attrition. Team Leaders will be responsible for providing leadership to a group of customer service advisors and responsible for ensuring service delivery performs within contractual agreements and KPIs. In addition, providing support and encouraging development of individuals, motivating all to deliver excellent results and formulating a high-performing, effective team. What you'll be doing: • Ensuring quality and procedures are reviewed and monitored • Managing productivity and utilisation • Performance KPIs as stated within the DSA contract • Leadership -finds time to understand the strengths of team members, encouraging them to make the best of their abilities • Results Focused • Maximises efficient use of time and resources. • Manages conflicting priorities effectively meeting all deadlines. • Communication-Is articulate in cascading business unit information. • Team Working -takes ownership for own team's performance and develops plans to deliver the required performance. What we are looking for: • Previous management or leadership experience of managing small to medium size teams • Coaching and training skills (desirable) • Highly Organised • Strong Communication skills • Experience of working to KPIs and SLAs About Government Services For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies. Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients. We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services. What's in it for you? • A competitive basic salary • 23 days' holiday (rising to 27) with the opportunity to buy extra leave. • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more. • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology. • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. To view our Covid-19 and process adjustments information, please visit the Capita Careers site. Equal Opportunities We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email at [email protected] or call 07784 237318 and we'll get back to you.