Location
London

Hours
Full Time - 37 hours per week (Monday to Friday). Part-time, flexible and job-sharing working patterns may be considered where they meet the demands of the role and business needs.

Salary
£33,551 per annum

About the Role
As a Team Leader within the Residential Property Tribunal at HM Courts & Tribunals Service (HMCTS), you will play a critical role in delivering justice by leading your team to provide excellent administrative support and customer service to service users, judiciary, and management. You will ensure your team is prioritised, organised, and fully skilled to meet objectives while fostering a positive and motivated working environment.

The First-tier Tribunal (Property Chamber) handles disputes relating to property and land, including rent increases, leasehold disputes, land registration issues, and agricultural land matters. The Chamber operates across multiple regional centres, with London managing Residential Property and Land Registration cases.

This is an exciting time to join as the Chamber prepares for significant legislative changes, including the Leasehold and Freehold Reform Act 2024 and the Renters’ Rights Bill. Your leadership will be key to navigating these changes and supporting continuous improvement in operational performance.

Your responsibilities will include contributing to operational, performance, and service standard targets, providing statistical data, monitoring and analysing performance trends, reviewing procedures, and recommending improvements. You will also support the implementation of new initiatives and legislation.

HMCTS is committed to developing your leadership skills through a comprehensive leadership offer, including development programmes and accessible resources to build your confidence and ability to lead, guide, and inspire others.

Experience
- Proven ability to motivate and support a team to deliver excellent customer service and achieve effective performance.
- Experience working in an administrative role within a customer-focused environment.
- Proficient IT skills with the ability to learn and adapt to different technologies and software packages.

About you
- Excellent communication, organisational, and prioritisation skills.
- Commitment to public service and delivering justice that makes a real difference.
- Ability to manage change effectively and support continuous improvement.
- Strong attention to detail and analytical skills.

Qualifications
- No specific qualifications are stated; however, relevant experience and skills as outlined above are essential.