Location
Battersea, London or Regional PCS Office

Hours
Full Time

Salary
London Starting salary: £43,715 p.a. rising to £48,846 p.a. in annual increments
Regional Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments

About the Role
PCS is looking to appoint a Technology Services Officer to the Technology Services Team. The post will support the Technology Services Managers to create a skilled and effective team providing development, technical support, and training to staff and other users in all aspects of digital and ITT services. You will have a qualification in or experience of working with digital platforms or customer relationship management systems. All postholders will need training to acquire the ADX Administrative Essentials for New Admins in Lightning Experience certification, if not already held.

Closing Date
12 midday on Tuesday 15 July 2025

Interviews
Will be held by Zoom on Thursday 31 July 2025

About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits
You will have access to a generous package of staff benefits including flexible working (including hybrid working), childcare and family support, generous maternity/paternity leave, 32 days leave and Christmas closure, pension scheme, and employee assistance programme.

Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. CVs will not be accepted. Please see the job description/person specification and follow the application process. PCS is working towards equal opportunities and is positive about disabled people. All posts can be considered on a full-time, part-time or job share basis.

Experience
Providing support and advice to colleagues; Experience of applying usability and accessibility best practice; Planning and delivering training.

About You
Commitment to the application of equal opportunities policies and practices at work; Willing to work outside normal office hours and location; Attend Annual Delegate Conference as required.

Qualifications
Qualification in or experience of working with digital platforms or customer relationship management systems, specifically Salesforce.

Training
Evidence of ongoing training and personal development; Willingness to undertake further learning and development, specifically the ADX201 Administrative Essentials for New Admins in Lightning Experience certification; Commitment to undertake job-related training; Commitment to participation in the appraisal and development review process; Commitment to staff development.

Knowledge
Customer relationship management systems, specifically Salesforce; Databases; Agile Project Management; Digital application coding or configuration management; User centred design and current usability testing procedures; Knowledge and understanding of trade unions and work of the public sector.

Skills
Design and implementation of work processes; High standard of communication skills; High level of problem solving, analytical and collaborative skills; Attention to detail and systematic working; Ability to work using own initiative; Excellent project management skills.