Location
Birchmere Centre, Eastern Way, Thamesmead, SE28 8BF, Greenwich, London

Hours
35 hours per week

Salary
£44,331 to £47,532

About the Role
Shape the future of Street Services and transform our team! The Royal Borough of Greenwich's Street Services department is the backbone of the borough's cleanliness and sustainability efforts, delivering vital waste collection, disposal, and street cleansing services to residents and businesses across Greenwich. We are seeking an exceptional Training and Development Manager to revolutionize how we onboard, develop, and empower our 446-strong team.

In this role, you will design and implement a comprehensive training programme that caters to diverse learning styles through classroom sessions, e-learning modules, hands-on training, and practical exercises. Your work will directly impact service delivery quality while ensuring staff safety and compliance.

You will collaborate with stakeholders to identify critical learning needs and future requirements, create innovative and cost-effective training plans that maintain technical competence and statutory compliance, and design engaging, accessible training content across multiple platforms. You will lead the delivery of specialized training including Driver CPC training for 109 professional drivers, manage the Street Services LMS system and maintain comprehensive training records, deliver flexible training that works around service delivery schedules, empower supervisors through Train the Trainer methodologies, oversee the Street Services apprenticeship programme, and manage and monitor the training budget effectively.

This is a pivotal role in building a skilled, confident workforce that delivers exceptional public services across the Royal Borough of Greenwich.

Experience
Proven experience in training and development, ideally within frontline or public service environments. Experience delivering Driver CPC training or willingness to train as a JAUPT trainer is required. Demonstrated ability to design and implement diverse training programmes and manage learning management systems.

About you
A dynamic and enthusiastic training professional who can identify learning needs, develop engaging programmes, and deliver training that inspires and motivates. You understand the challenges of frontline service delivery and can adapt your approach to accommodate diverse learning needs and operational constraints. Flexibility to occasionally work weekends to support service delivery is essential.

Qualifications
Essential qualifications include Train the Trainer (Level 3) and Level 3 Award in Education and Training (formerly PTLLS). Willingness to train as a JAUPT trainer for Driver CPC is required.