Location
Birchmere Centre, Eastern Way, Thamesmead, SE28 8BF, Greenwich, London

Hours
35 hours per week

Salary
£44,331 to £47,532

About the Role
Shape the future of Street Services and transform our team! The Royal Borough of Greenwich's Street Services is seeking an enthusiastic and exceptional Training & Development Manager to revolutionize how we onboard, develop, and empower our 446-strong team. Our department is the backbone of the borough's cleanliness and sustainability efforts, delivering vital waste collection, disposal, and street cleansing services to residents and businesses across Greenwich. You will design and implement a comprehensive training programme that caters to diverse learning styles through classroom sessions, e-learning modules, hands-on training, and practical exercises. Your work will directly impact service delivery quality while ensuring staff safety and compliance.

You will collaborate with stakeholders to identify critical learning needs and future requirements, create innovative and cost-effective training plans that maintain technical competence and statutory compliance, and design engaging, accessible training content across multiple platforms. You will lead the delivery of specialized training including Driver CPC training for 109 professional drivers, manage the Street Services LMS system and maintain comprehensive training records, deliver flexible training that works around service delivery schedules, empower supervisors through Train the Trainer methodologies, oversee the Street Services apprenticeship programme, and manage and monitor the training budget effectively.

This role requires a dynamic training professional who understands the challenges of frontline service delivery and can adapt approaches to accommodate diverse learning needs and operational constraints. Occasional weekend work may be required to support service delivery.

Experience
Proven experience in training and development, ideally within a frontline or operational environment. Experience delivering Driver CPC training or willingness to train as a JAUPT trainer is required. Demonstrated ability to design and deliver engaging training programmes and manage learning management systems.

About you
A dynamic and enthusiastic training professional with excellent communication and stakeholder engagement skills. Flexible and adaptable to operational needs, with the ability to inspire and motivate a diverse workforce. Strong organisational skills and the ability to manage budgets effectively.

Qualifications
Essential qualifications include Train the Trainer (Level 3) and Level 3 Award in Education and Training (formerly PTLLS). Willingness to undertake JAUPT trainer qualification for Driver CPC is required.