Location
Birchmere Centre, Eastern Way, Thamesmead, SE28 8BF, London

Hours
35 hours per week

Salary
£44,331 to £47,532

About the Role
Shape the future of Street Services and transform our team! The Royal Borough of Greenwich's Street Services is seeking an enthusiastic and exceptional Training and Development Manager to revolutionize how we onboard, develop, and empower our 446-strong team. Our Street Services department is the backbone of the borough's cleanliness and sustainability efforts, delivering vital waste collection, disposal, and street cleansing services to residents and businesses across Greenwich. Your expertise will ensure our team has the skills, knowledge, and confidence to deliver excellence.

As the Training and Development Manager, you will design and implement a comprehensive training programme that caters to diverse learning styles through classroom sessions, e-learning modules, hands-on training, and practical exercises. Your work will directly impact service delivery quality while ensuring staff safety and compliance.

You will collaborate with stakeholders to identify critical learning needs and future requirements, create innovative and cost-effective training plans that maintain technical competence and statutory compliance, and design engaging, accessible training content across multiple platforms. You will lead the delivery of specialized training including Driver CPC training for 109 professional drivers, manage the Street Services LMS system and maintain comprehensive training records, deliver flexible training that works around service delivery schedules, empower supervisors through Train the Trainer methodologies, oversee the Street Services apprenticeship programme, and manage and monitor the training budget effectively.

This role requires a dynamic training professional who can identify needs, develop engaging programmes, and deliver training that inspires and motivates. You will understand the challenges of frontline service delivery and adapt your approach to accommodate diverse learning needs and operational constraints.

Experience
Proven experience in designing and delivering training programmes, preferably within frontline or public service environments. Experience managing learning management systems and training budgets is essential. Experience or willingness to train as a JAUPT trainer for Driver CPC is required.

About you
You are a dynamic and enthusiastic training professional with excellent communication and interpersonal skills. You can collaborate effectively with stakeholders and adapt training delivery to meet diverse learning needs and operational constraints. Flexibility to occasionally work weekends to support service delivery is required.

Qualifications
Essential qualifications include Train the Trainer (Level 3) and Level 3 Award in Education and Training (formerly PTLLS). Additional relevant training qualifications and experience in apprenticeship programme management are desirable.