Job ID: 238870 Date posted: 22/05/2024 Come see the wonderful workday where we create a better everyday life for the many! As the Unit Technical Support Specialist (lakeside) you will be the local business partner responsible for IT and working as one seamless IT organisation with IKEA Business Solutions. To ensure IKEA technology solutions are delivered to high standards to meet the needs of customers and co-workers in order to enhance the whole IKEA shopping experience. To secure effective information technology (IT) that supports IKEA business processes by maintaining, developing, and supporting reliable, robust and efficient IT solutions. Country IT contributes to the growth of IKEA and improves the customer´s life at home. ABOUT YOU: As the Unit Technical Support Specialist (Lakeside), you will be responsible to provide professional onsite IT support with a high service level as defined in the Service Level Agreements. You will be part of the Digital Team in the UK&IE. Secure the support for several Business IT Solutions and ensure knowledge is kept professionally up to date about advances in technology. Be part of a global organization with global routines, guidelines and tools used correctly within each business unit. You should be a strong communicator and be able lead collaboration across functions as the Digital transformation within IKEA brings new processes and opportunities to our coworkers. WHAT YOU NEED TO HAVE: Hybrid / Field based technical support (frontline). 1st / 2nd Line Technical Support experience. Natural problem solver, demonstrate a logistical approach to systems fault diagnosis and rectification. Analytical skills to use data to find efficiencies and improve ways of working. Excellent communication skills, verbal, and written ability to interact with other skilled trade professionals, designers, and customers (internally). Self-reliant and motivated with a proven ability to work as part of a team as well as independently. Ability to lead local deployments, ensure quality, and time requirements are met. Building key relationships with management team & co-workers. String and pull up cables between cable management poles, maintaining, and repairing cable infrastructure. WHAT YOU WILL BE DOING DAY TO DAY: Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities within the store and units. Act as 2nd line support to fulfil the IT Service Level Fulfilment targets in an efficient and professional manner. Developing on existing routines to ensure they are fit for purpose as our Digital Transformation continues, and engage with Group Teams where change is needed. Perform all daily tasks according to set procedures, rules, and guidelines. Provide technical training to end users. Act as an ambassador for IKEA IT in the country. Maintain and ensure continuous uptime/availability of the onsite IT infrastructure. Ensure projects in need of Technical Support receive such support through participation in necessary project teams and actively ensuring necessary preparations and activities are in place for local projects and global deployments. Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain. Respond to IT emergency situations related to your unit. Contribute to the IT budget planning process when required. WHAT YOU NEED TO KNOW: At IKEA, you’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Our different views, backgrounds, and personalities make us better understand our candidates, give us more fun at work and spark more and better ideas. Perhaps your unique take on something could lead to a great idea that creates a better everyday life for the many people. Studies show that members of underrepresented communities don’t apply for jobs unless they’re 100% “qualified”. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application. This position is full time, you will work 39 hours per week, Monday to Friday, 9am – 5pm. With occasional need for out of hours working. The home store Location is IKEA Lakeside, but occasional national travel will be required with some overnight stays. Someone who has a clean driver's license would be preferred for this role. We offer a competitive starting salary of £31,000 for this role with the full IKEA benefits package included. To enable us to get to know you in the best way, we ask that you please include an up-to-date version of your CV with a cover letter. Advertising Closing Date: 5th June 2024 Successfully shortlisted candidates will be invited to a virtual interview with the hiring team. 1st Stage interviews will take place from the 29th June 2024 Grandparent / Final Stage interview will take place from the 5th June 2024 We encourage all internal applicants to apply as soon as possible to align to the recruitment timeline. If you have any questions regarding the role or around the recruitment experience, please contact Cheryl Craig. Our co-workers bring unique ideas and talents to work every day and we offer a variety of benefits that suit their and their family’s everyday needs. Read more about the wonderful IKEA every day here: https://www.ikea.com/gb/en/this-is-ikea/work-with-us/ WE CARE FOR THE PEOPLE It takes the diversity of thought, background, and culture to make a great idea a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents.