Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London’s East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that People will want to live in a Gateway home and People will want to work at Gateway. You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community. Our values Our values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we’re proud of the work we do to address the housing crisis through building and managing great homes. We are looking for a Universal Credit Migration Advisor to provide hands on support to residents in assisting with the provision of various benefits, resulting in a high-quality service that ensures compliance with standards set by GHA, local authorities and regulators as applicable. The post holder will work closely with Income Management Team, Resident Services and other colleagues to develop, and continuously improve performance across all KPI’s and resident satisfaction. Your accountabilities will include but not limited to: • Provide welfare benefits advice and advocacy to residents through own knowledge and utilizing online resources/tools. • Support residents with the move from Housing Benefit to Universal Credit, including hands on support to residents who are finding it challenging to complete and submit relevant forms. • Policy Compliance: Familiarize yourself with relevant legislation, regulations, and industry best practices related to income management and arrears recovery. Ensure compliance with organizational policies and procedures. • Processing Fuel Fund vouchers, DHP applications, Housing support fund requests and all other such requests for the benefit of the tenants • Data Analysis: Assist in analyzing income and arrears data to identify trends, patterns, and areas of concern. Contribute to the preparation of reports and presentations to support decision-making and process improvements • Financial Assessments: Assist in conducting financial assessments to determine tenants' eligibility for financial support, benefits, and rent subsidies. • Collaborate with tenants to explore options for income maximization and signpost them to appropriate support services Please refer to the attached job description for more details. Key Skills, Knowledge and Experience: • Knowledge and understanding of Universal Credit and the broader welfare benefits system • Experience in welfare benefits advice, specifically related to Universal Credit and housing benefits • Experience in housing or tenancy support, particularly around rent payments and arrears • Problem-solving and case resolution, handling issues related to UC claims • Strong communication skills with the ability to explain complex processes in a clear and approachable way • Universal Credit system: UC application process, payment structure, and claim management • Welfare benefits: Understanding of the interaction between legacy benefits and UC If you have the confidence and enthusiasm to work in a challenging but supportive working environment, we would like to hear from you. Our benefits package includes: • Annual Leave: starting at 28 days, plus Bank Holidays • Subsidised Health and Wellbeing Membership • Simply Health – help towards the costs of dentist, optician, and private medical appointments. • Employee Assistance Programme – including free legal, financial and counselling advice • Pension – up to 10% employer contribution Please note only shortlisted candidates will be contacted. Please visit http://www.gatewayhousing.org.uk/jobs for the role profile and full details on how to apply. CLOSING DATE: Thursday 23rd January 2025 INTERVIEWS: TBC Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised. GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community