Location
West London

Hours
Casual and fixed term hours, with flexibility required to cover various shifts across the theatre.

Salary
£13.37 per hour (plus anticipated increase from 1st October 2025)

About the Role
The Lyric Hammersmith is the civic and creative heart of West London, dedicated to delivering life-changing theatre experiences. As a Visitor Experience Supervisor, you will support the smooth operation of the theatre by having knowledge of activities and events, ensuring all procedures and policies are followed. You will be fully trained to perform a variety of duties at different times throughout the venue. This role acts as the first escalation point for any customer interactions, complaints, or queries. Occasionally, you may be required to assume the responsibilities of a Duty Manager.

Experience
Experience in customer service or visitor-facing roles is desirable. Ability to handle customer queries and complaints professionally and calmly.

About you
- Confident and approachable with excellent communication skills
- Able to work flexibly across different shifts
- Committed to delivering exceptional visitor experiences
- Able to work independently and as part of a team
- Enthusiastic about theatre and the arts

Qualifications
No formal qualifications are required, but previous experience in a supervisory or customer service role is advantageous.

Additional Information
The Lyric Hammersmith is committed to creating a diverse and inclusive workforce and particularly encourages applications from the global majority and disabled candidates. The theatre is a Disability Confident Committed Employer and supports parents and carers working in theatre.