Role: Weekend First Contact Worker at Lambeth Assessment Centre Weekend only salary: £11,600 per annum Hours: 15.00 per week Location: Vauxhall, Lambeth Closing date: 13/10/24 Interview date: 27/11/2024 Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as Weekend First Contact Worker we’ll make the best use of all your understanding, compassion and commitment. About us… Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities. Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people. Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career. About this role… We are looking for a Weekend First Contact Worker to join the Lambeth Assessment Centre team. Assessment Centres are fast paced services where people are referred in, usually from the street, and rapidly referred on to appropriate longer term accommodation. The services are short stay, and staff provide wrap around support and liaison with several external partners, including physical health, mental health, substance use and housing. Staffed 24 hours to ensure this quick turnaround, they are a key service to ensure people are off the streets and in stable accommodation. You will: .Record and communicate residents’ upcoming appointments and meetings .Update the shift handover to keep the team informed of important and relevant information .Support staff with ensuring the Health and Safety standards within the building are adhered to .Support staff with various admin and facilities related tasks to aid the day to day running of the service .Be the first point of contact for contractors and partner services in the project and over the phone .Keep on top of a weekly stock take and report back to the admin and facilities lead worker in regards to any replenishments To succeed as the First Contact Worker you will be: .Excellent at communicating and problem solving .Confident in your ability to support staff .Competent at using a computer .Committed to developing your knowledge and skills .Responsive and flexible to the needs of the team and the clients We are listed in the top 100 UK Best Workplaces 2022 in the UK. As part of a commitment to our employees we offer: .Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata). .Pension – we contribute 6.5% to your pension when you contribute 1.5%. .Excellent development opportunities – career progression, regular supervision and .appraisals, and learning programmes to support your career with Thames Reach. .Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL. .Life assurance – four times your annual salary and critical illness cover. .Other benefits including a blue light discount card, interest free season ticket and cycle to work loans. Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief. To apply visit our website and complete our application form. For further information please contact, Nancy Hughes at [email protected] Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.