Location
London, working across two office locations and external sites

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Fuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy quickly by combining first-principles thinking with cutting-edge technology. We are building a radically better energy system, integrating energy generation projects, real-time power trading, and distributed energy installations. By selling directly to consumers, we cut out the middleman, lower costs, and pass savings on to customers.

We are seeking a hands-on and technically skilled 2nd Line IT Engineer to keep Fuse running at full speed. You will own the day-to-day technical environment across two office locations, ensuring our applications, infrastructure, and end-user hardware operate reliably so the team can focus on building the future of energy. The ideal candidate is a problem-solver who thrives in a fast-paced environment and is comfortable owning issues end-to-end, from Google Workspace administration to firewall policy changes.

Responsibilities include managing applications, workspaces, and hardware that the team relies on daily, working closely with IT and engineering teams to operate, automate, and grow our IT environment. You will administer SaaS applications such as Google Workspace, Iru, Revolut People, and Linear, use AI tooling to automate manual IT tasks, and own all office hardware issues including laptops, meeting room AV, and printers. Additionally, you will provide 2nd line IT support and assist with onboarding and offboarding staff.

Experience
- Proven 2nd line IT experience
- Experience working in a fast-moving SaaS-based IT environment
- Scripting ability in one or more languages (Python, Bash, etc.)
- Confident supporting end-user hardware (Windows/macOS)
- Good debugging skills and willingness to pick up unfamiliar tasks

About you
- Problem-solver who thrives in a fast-paced environment
- Comfortable owning issues end-to-end
- Collaborative and proactive in working with IT and engineering teams

Qualifications
- Desirable: AWS cloud experience or cloud certifications
- Strong grasp of core networking concepts (TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi)
- Networking or security certifications (e.g. CCNP, Fortinet NSE)
- Bachelor's degree in a related field