Location
Oxford Street

Hours
32-40 hours per week with full availability throughout the week, including weekends, and flexibility for early mornings, late nights, or additional hours as needed.

Salary
Negotiable

About the Role
As a Stock and Logistics Coordinator at Lush, you will be the driving force behind the day-to-day running of our logistical operations, ensuring the store runs smoothly through orders, deliveries, and people management while overseeing stock ledgers to maintain a profitable business. You will manage key stock procedures including creating and submitting orders accurately and on time, managing large deliveries, and supporting staff to maximize time efficiency. You will conduct quarterly stock takes and lead logistics projects, while also delivering 5-star customer service on the shop floor and contributing innovative ideas to enhance operations. Collaborating closely with the Shop Floor and Visual Merchandising teams, you will motivate and develop staff across both Back of House and Shop Floor teams, ensuring effective time use and proactively addressing daily challenges to drive success.

Key Responsibilities
Create and submit orders on time, ensuring accuracy and timeliness.
Liaise with external departments such as Customer Services and Retail Manufacturing to maintain smooth logistical processes.
Manage large deliveries, delegating tasks to ensure efficiency and accuracy.
Assess stock needs for all floors, ensuring displays and back stock levels are consistently met.
Motivate and manage team members responsible for restocking and visual merchandising.
Communicate fulfillment or product-related issues with sales and management teams.
Work with the Visual Merchandising team to address customer shopping hotspots and adjust displays accordingly.
Deliver remarkable customer service by leading through example on the shop floor.
Optimize wastage and manage freshness guidelines to meet operational standards.
Organize recharges and credits efficiently to maintain accurate records.
Update weekly sales figures and adjust ordering sheets to reflect sales trends and product changes including seasonal ranges.
Split time between stock handling (80%) and shop floor leadership (20%) to ensure balanced focus.
Analyze stock movement trends and adjust processes to improve inventory levels.
Lead monthly team meetings to review performance, set goals, and address challenges.
Conduct training sessions or workshops to upskill team members and improve operational efficiency.
Collaborate with other departments to address cross-functional challenges and ensure smooth operations.

Experience
Previous experience in stock control, visual merchandising, or people management is preferred.

About you
A passion for Lush and strong alignment with our values and ethics.
Excellent communication skills with the ability to work effectively within a team and foster collaboration.
Highly organized and efficient, able to prioritize tasks, meet deadlines, and adapt to shifting priorities.
A solutions-focused individual who approaches challenges with empathy and seeks collaborative resolutions.
Resilient and adaptable, thriving in a dynamic environment such as a Global Flagship store on Europe’s busiest shopping street.
Analytical and process-driven with a keen eye for optimizing stock movements and streamlining operations.
Exceptional attention to detail, ensuring tasks are addressed promptly and with urgency when required.
Motivated by interdepartmental collaboration and a proactive, solution-oriented mindset for tackling challenges.
A genuine enthusiasm for Lush products, ensuring they are presented and delivered to customers in excellent condition.
Confidence in delivering 5-star customer service and creating a memorable experience for every visitor when needed.
A natural leader who leads by example, motivates their team, and fosters growth both on and off the shop floor.

Qualifications
No specific qualifications are stated; however, a strong alignment with Lush’s values and relevant experience are essential.

Benefits
50% discount on Lush products
Profit-based bonus
Paid day off for your birthday
Employee assistance programme
A progressive work environment that celebrates diversity