Location
London (Hybrid - 2 days per week preferred in the Clarendon Road, London N8 office)

Hours
Full Time

Salary
Competitive salary (details to be discussed during the recruitment process)

About the Role
We’re Civica, a global GovTech company delivering software that supports critical public services for over 100 million citizens worldwide. Civica Election Services (CES) plays a vital role in supporting public and private sector organisations across the UK in delivering elections and democratic processes.

As an Account Executive, you will be instrumental in driving growth through account management, business development, campaign support, and stakeholder engagement. You will work closely with senior leaders, sales teams, marketing, and customers to identify opportunities to expand services, support tender submissions, and build strong customer relationships.

This role offers exposure to the democratic services sector and the chance to make a meaningful contribution to election delivery. If you are commercially minded, enjoy building relationships, and have the drive to grow a successful business, this is an excellent opportunity to develop your sales and account management career within a market-leading GovTech organisation.

Key Responsibilities
- Support delivery of account management strategies to achieve sales and growth targets across CES
- Build and maintain strong relationships with existing customers, identifying upsell and cross-sell opportunities
- Research accounts, identify key stakeholders, and generate new business opportunities
- Support targeted sales and marketing campaigns including lead nurturing, follow-up, and performance reporting
- Prepare quotations, proposals, information packs, and tender responses in line with Civica commercial policies
- Coordinate tender and proposal activity from initial draft to successful submission
- Maintain accurate records within Salesforce and other sales platforms
- Gather and communicate customer feedback to support product development and service improvements
- Monitor market trends, competitor activity, and sector developments, providing market intelligence
- Arrange and coordinate customer meetings, account visits, and follow-up actions
- Attend customer events, exhibitions, and conferences as required
- Support customer satisfaction initiatives including Net Promoter Score surveys
- Collaborate with operational, support, marketing, and leadership teams to deliver excellent customer outcomes
- Support quality assurance activities during election delivery periods and unscheduled elections
- Leverage tools such as Copilot, Salesforce, Highspot, and Slack to improve efficiency and drive sales performance

Experience
- Previous experience in account management, sales support, business development, customer success, or a similar customer-facing role
- Experience producing quotations, proposals, tenders, or sales documentation is advantageous
- Comfortable using CRM platforms and sales enablement tools
- Experience working within Local Government or the wider public sector is beneficial

About You
- Strong stakeholder engagement skills with the ability to build relationships at all levels
- Excellent verbal and written communication skills with confidence presenting information to customers and colleagues
- Commercially aware with a passion for delivering excellent customer service
- Highly organised with the ability to manage multiple priorities and deadlines
- Strong problem-solving skills and ability to respond quickly to changing situations
- Proactive, committed, hard-working, and tenacious approach to achieving results
- Strong research skills with an interest in market trends, customer challenges, and industry developments
- Ability to work effectively both independently and as part of a collaborative team
- Interest in politics, governance, democracy, or digital technology is advantageous

Qualifications
There are no specific qualifications required for this role; however, a passion for public services and technology, along with relevant experience, will be highly valued.

Additional Information
We encourage candidates who may not meet every single requirement but believe they have the potential to succeed to apply. Civica is committed to supporting your career growth and helping you make a real difference to people and communities through technology in public services.