Location
London

Hours
Full Time

Salary
Negotiable

About the Role
An Account Manager is a vital part of the team, confidently managing projects from start to finish and ensuring the smooth delivery of exceptional work. You will act as the bridge between clients and internal teams, building strong relationships and keeping everything on track. With a deep understanding of the creative process and its connection to client strategy, you will take ownership of your projects, ensuring they meet both creative and commercial objectives. The role requires a proactive, adaptable, and solutions-focused approach, with the ability to juggle multiple priorities while maintaining high standards. You will be the person who keeps the team moving forward, acting as the agency connector and delivering work that makes a real impact.

Key Responsibilities
- Build and maintain productive relationships with junior and mid-level clients, acting as their trusted partner for updates, problem-solving, and advice.
- Ensure work aligns with client strategy and objectives while advocating for creative excellence.
- Facilitate collaboration between creatives, strategists, and producers to bring campaigns to life.
- Manage project budgets, ensuring financial targets are met and working closely with finance to track spending.
- Take ownership of developing small to medium scopes and fees, agreeing on timings and resource allocation in collaboration with the Project Director.
- Tailor processes to suit project needs, ensuring high-quality delivery despite changing priorities.
- Set up projects across key platforms (Wrike & Workday), organise kick-off meetings, and align internal stakeholders.
- Assess project performance, identify improvements, and proactively seek feedback.
- Solve challenges innovatively to keep projects on track and deliver results.
- Challenge strategies to ensure alignment with client goals and push creatives to deliver bold, impactful work.

How We Help You Thrive
25 days annual leave plus 1 Volunteer Day
Bupa Healthcare
Enhanced Maternity, Adoption and Shared Parental Leave
Flexible Working Model with core hours 10am – 4pm
1.5:1 Matching Pension Structure
Wellbeing and Health benefits including up to £25 per month towards exercise memberships, Unmind membership, LifeWorks tool, annual eye tests, development budgets, and wellbeing incentives
Season Ticket Loan and Cycle to Work Scheme
Life Assurance

Experience
- Proven ability to manage multiple projects with strong organisational skills.
- Experience working collaboratively with creatives, strategists, producers, and clients.
- Demonstrated commercial awareness and budget management skills.

About You
- Meticulous eye for detail with a proactive, problem-solving mindset.
- Client-first approach, always advocating for client needs and objectives.
- Excellent communication skills to build strong relationships internally and externally.
- Balanced creative and commercial thinking to deliver impactful work.
- Natural curiosity to seek feedback, refine processes, and improve outcomes.
- Adaptable and open-minded, keeping up with industry trends.
- Ability to develop, design, and build effective presentations for client work and pitches.
- Passionate about delivering exceptional work that solves client challenges and drives results.

Qualifications
- No specific qualifications required, but relevant experience in account management or related fields is highly valued.