Location
London, UK (Hybrid role with office attendance expected on Wednesdays; flexible to work more days in office if preferred)

Hours
Full Time

Salary
Negotiable

About the Role
As an Account Manager at PatSnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients across various industries. You will build lasting relationships, drive renewals, and uncover opportunities for expansion. Collaborating with some of the world’s leading innovators, you will ensure clients derive maximum value from PatSnap’s AI-driven SaaS solutions while achieving retention and growth targets. This role offers the chance to make an impact in a fast-paced, dynamic environment, with a focus on innovation and life sciences. PatSnap is a global, pre-IPO company revolutionizing how organizations harness Intellectual Property and R&D productivity through domain-specific AI. With over 12,000 customers worldwide and a $1 billion valuation, PatSnap is on a hyper-growth trajectory powered by a vibrant, diverse, and inclusive team.

What You'll be Doing
Manage relationships within a portfolio of clients
Drive renewals and achieve quarterly expansion targets
Build trusted relationships with multiple stakeholders across customer organizations
Lead account reviews, track customer objectives, and ensure value realization across teams
Identify risk areas and develop retention strategies
Accurately forecast renewals and expansion on a 90-day rolling basis
Communicate progress of monthly/quarterly initiatives to internal and external stakeholders
Collaborate with cross-functional teams including Sales and Product to deliver exceptional client experiences

What You'll Love
A genuinely strong sales culture that is high-performing, low ego, social, and dynamic
Supportive team environment that shares best practices, raises standards, and celebrates wins
Opportunity to work with a great product at the forefront of technological advancement
Comprehensive benefits and perks including private healthcare, pension, enhanced parental leave, and more

Experience
Proven experience managing large or multi-stakeholder B2B SaaS accounts
Strong relationship management skills with a consultative and value-driven approach
Comfortable partnering with sales teams to drive commercial results

About You
Organized and proactive in using account planning frameworks to drive value-based outcomes
Skilled in presenting, influencing, and negotiating with senior stakeholders
Analytical mindset with a focus on planning account growth
Excited to work in a fast-moving, global SaaS environment
Genuine interest in helping customers innovate and succeed

Qualifications
No specific qualifications required; a passion for innovation, customer success, and a proactive attitude are essential

Additional Information
PatSnap is an equal opportunity employer committed to diversity and inclusion. Candidates who do not meet 100% of the qualifications are encouraged to apply. Accommodations during the interview process are available upon request.