Location
London

Hours
Full Time

Salary
Negotiable

About the Role
An Account Manager is a vital part of the team, confidently managing projects from start to finish and ensuring the smooth delivery of exceptional work. You will act as the bridge between clients and internal teams, building strong relationships and keeping everything on track. With a deep understanding of the creative process and its connection to client strategy, you will take ownership of your projects to ensure they meet both creative and commercial objectives. This role requires a proactive, adaptable, and solutions-focused individual who can juggle multiple priorities while maintaining high standards. You will be the agency connector, driving the team forward and delivering work that makes a real impact.

Key Responsibilities
- Build and maintain productive relationships with junior and mid-level clients, acting as their trusted partner for updates, problem-solving, and advice.
- Ensure work aligns with client strategy and objectives while advocating for creative excellence.
- Facilitate collaboration between creatives, strategists, and producers to bring campaigns to life.
- Manage project budgets, working closely with finance to track spending and flag potential issues.
- Collaborate with the Project Director to develop scopes, fees, timings, and resource allocation.
- Tailor processes to suit project needs, ensuring high-quality delivery despite changing priorities.
- Set up projects across key platforms, organise kick-off meetings, and align internal stakeholders.
- Assess project performance, identify improvements, and proactively seek feedback.
- Solve challenges innovatively to keep projects on track and deliver results.
- Challenge strategies to ensure alignment with client goals and push creatives to deliver bold, impactful work.

How We Help You Thrive
25 days annual leave plus 1 Volunteer Day
Bupa Healthcare
Enhanced Maternity, Adoption and Shared Parental Leave
Flexible Working Model with core hours 10am – 4pm
1.5:1 Matching Pension Structure
Wellbeing and Health benefits including up to £25 per month towards exercise memberships, mental health support, annual eye tests, development budgets, and wellbeing activities
Season Ticket Loan and Cycle to Work Scheme
Life Assurance

Experience
- Proven ability to manage multiple projects and build strong client relationships.
- Experience working collaboratively with creatives, strategists, and producers.
- Commercially savvy with budget management skills.

About You
- Meticulous with a proactive, problem-solving mindset.
- Strong organisational skills and ability to juggle multiple priorities.
- Client-first approach, advocating for client needs and objectives.
- Excellent communication skills to build and maintain relationships.
- Balanced creative and commercial thinking.
- Curious and open to feedback, continuously refining processes.
- Passionate about delivering exceptional work that drives results.
- Adaptable and open-minded, keeping up with industry trends.
- Skilled in developing, designing, and building effective presentations for client work and pitches.

Qualifications
- No specific qualifications stated; focus is on relevant experience, skills, and mindset.