Location
Finchley Torrington Park Health Centre

Hours
Full time hours (details to be confirmed during interview)

Salary
£17.00 per hour

About the Role
As an Administrator and Health Care Support Worker at NUPAS Ltd, you will play a vital role in supporting clinical colleagues during sensitive examinations and treatments, always treating patients with respect and promoting their dignity and comfort. You will act as a chaperone during procedures, recognising any deterioration in patient condition and escalating concerns appropriately. Your duties will include undertaking pregnancy tests, recording results, and maintaining clinical and administrative areas to a high standard by stocking and ordering supplies as necessary.

You will ensure strict adherence to infection prevention policies and confidentiality principles, working in a caring, professional, and cooperative manner with patients, their families, and colleagues. Theatre support and cleaning/restocking of work areas after use will also be part of your responsibilities.

Handling medications and blood samples safely, following COSHH guidelines, wearing appropriate PPE, and disposing of hazardous waste correctly are essential aspects of this role. You will maintain effective infection control procedures and comply fully with Health and Safety policies.

In addition to clinical support, you will deliver a consistent, patient-centred, confidential, and professional reception and administration service. This includes processing patient case notes timely to meet invoicing requirements, liaising with clinical and medical staff regarding patient queries, coordinating patient treatment pathways, facilitating delivery of prescriptions and legal documents, and undertaking cashiering duties.

You will also manage referrals to external providers or NHS hospitals, support patients in making informed choices, and undertake any other duties commensurate with the role. Working harmoniously with all personnel and communicating openly and courteously with patients and colleagues is expected. Ongoing training to fulfil your duties will be provided.

Experience
Previous experience in a healthcare or administrative support role is desirable but not essential. A caring and professional attitude is paramount.

About you
You are compassionate, respectful, and able to maintain patient dignity at all times. You work well within a team and communicate effectively with patients, their families, and colleagues. You are attentive to detail, able to follow infection control and health and safety procedures strictly, and maintain confidentiality at all times.

You demonstrate integrity, sensitivity, and courtesy in all interactions and are willing to undertake necessary training to develop your skills further.

Qualifications
No specific qualifications are required; however, a commitment to confidentiality, data protection, and information governance is essential. Training will be provided to support your role, including medication management and safe handling procedures.