Location
73 Hodford Road, London

Hours
Full Time (hours to be confirmed)

Salary
£14.00 per hour

About the Role
You will be the first point of contact for patients, contractors, and visitors, managing general office administration and reception duties within the Practice. Working within established processes, policies, and procedures, you will provide a comprehensive, high-quality service and handle patient enquiries efficiently and courteously. Your regular duties will include managing telephone, face-to-face, and electronic enquiries, booking and amending patient appointments and home visits, contacting patients with information from the clinical team, and assisting patients to access services within the Practice and the wider community. This role requires excellent communication skills, a compassionate and friendly nature, and the ability to operate effectively in a busy environment alongside clinical and administration teams. IT skills are essential as you will regularly create searches, input data, and monitor progress against national, local, and internal targets. Additionally, you will process prescription requests and provide full administrative and secretarial support.

Experience
Previous experience in an administrative or reception role is desirable but not essential. Experience working in a healthcare or clinical environment would be an advantage.

About you
You are highly organised, an effective communicator, and able to provide a professional and warm welcome to patients. You can work well under pressure in a busy environment and collaborate effectively with a range of people and professions. You have a compassionate and friendly nature and are committed to delivering high-quality service at every contact.

Qualifications
Good IT skills are essential, including experience with data input and managing electronic records. Formal qualifications in administration or customer service are advantageous but not required.