Location
London

Hours
Full Time - Hours between 8am and 6:45pm, based on rota needs. Flexibility is essential to cover different shifts as required.

Salary
Competitive salary offered

About the Role
The Grove Medical Centre is seeking a Receptionist/Administrator to join their busy practice team. This role involves providing high levels of customer service in a fast-paced environment. You will assist and support patients efficiently and courteously in accessing the services of the practice. Key responsibilities include front line reception duties, managing telephone calls, booking appointments and interpreters, handling repeat prescriptions, and maintaining patient records both manually and electronically using EMIS Web. You will also support clinical staff in the smooth running of clinics and surgeries, liaise with hospitals and other agencies, and ensure adherence to confidentiality and practice protocols. Training will be provided as specified by the Practice Manager. We welcome organised, adaptable, and friendly individuals who are keen to contribute positively to our team.

Qualifications
GCSE grade A to C in English and Maths

Experience
Essential:
- Excellent communication skills with a clear and polite telephone manner
- Experience working with the general public, demonstrating sensitivity and empathy in distressing situations
- Ability to work confidentially, politely, and discreetly respecting patients at all times
- Confident team player with the ability to work independently and think on your feet
- Strong IT and administration skills

Desirable:
- Experience working in an NHS General Practice
- Proven ability to learn and use new IT systems

About you
Organised, adaptable, and friendly individual who is keen to help provide excellent customer service. Flexibility to work varying hours to cover rota needs is essential. Please note, applications from currently registered patients of Grove Medical Centre cannot be accepted.