Location
Westminster & Hybrid (Flexible working with 50% to 60% office or outreach presence)

Hours
Flexible, 4-5 days per week

Salary
£42,012 FTE

About the Role
At Citizens Advice Westminster, you will be part of a mission-driven organisation empowering local residents through expert advice, advocacy, and education. As an Advice Manager, you will play a pivotal role in shaping the delivery of high-quality, multi-channel advice services, ensuring the most vulnerable members of our community receive timely and effective support.

Your work will directly improve lives across Westminster by helping clients navigate complex issues such as debt, housing, benefits, and immigration. You will be a trusted leader, technical expert, and mentor, driving excellence in service delivery and championing continuous improvement.

You will manage outreach sessions, supervise advisers, and take ownership of debt casework and technical quality. Responsibilities include coaching and mentoring staff, shaping service innovation, and maintaining full responsibility for quality assurance, performance metrics, and client outcomes.

As a specialist in debt supervision and casework, you will:
- Deliver expert advice to vulnerable clients
- Provide technical supervision and case checking to uphold AQS standards
- Lead training and coaching in debt-related areas
- Consult with partners and stakeholders to enhance service delivery
- Monitor and communicate key policy developments in the debt advice landscape

We offer more than a competitive salary and a fulfilling career in a values-led organisation. Benefits include annual season ticket loans, career breaks, and a strong commitment to your ongoing development. Whether you are honing your expertise in casework or growing into a leadership role in policy and campaigning, you will find room to stretch and thrive.

You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. Flexible working arrangements include the opportunity to work from home several days a week.

Experience
Proven experience in debt casework and supervision within an advice setting. Experience managing teams and delivering high-quality advice services is essential.

About you
You are a trusted leader and mentor with strong technical expertise in debt advice. You are committed to continuous improvement and have excellent communication and stakeholder engagement skills. You thrive in a collaborative, values-led environment and are passionate about supporting vulnerable clients.

Qualifications
Relevant qualifications in debt advice or related fields are desirable. Commitment to ongoing professional development and adherence to AQS standards is expected.