Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Client360 is one of JPMorgan Chase Commercial & Investment Bank's strategic pillars, building the future of our business and unifying the data fabric of all client activity. Combined with external data, Client360 leverages this unique data asset to deliver insight and enterprise rewiring at scale. As AI Business Initiatives Manager, you will convert strategy into execution by supporting the delivery of priority initiatives that improve Client360's operational effectiveness and business adoption. You will partner closely with product and technology teams, working within Data, Digital & AI to implement data- and AI-enabled commercial solutions for executives, team leads, and frontline bankers. Your responsibilities include tracking progress, removing blockers, and ensuring outcomes are measurable and aligned to program objectives. You will support the development and execution of business initiatives for the Client360 Transformation, ensuring alignment with CIB-wide goals and broader organizational objectives. You will participate in planning, execution, risk management, and delivery of business programs, including frameworks for process improvement, data quality, and operational efficiency. Your role will involve contributing to initiatives from ideation and strategic development to implementation and continuous improvement, adapting to evolving business needs and managing risks to achieve growth targets. You will coach and mentor junior team members on best practices in business analysis, solution generation, stakeholder engagement, and change management. Collaboration with engineering, operations, and business teams to maintain and enhance processes and platforms will be key, ensuring scalability, reliability, and user-centricity. You will help define the business experience for Client360, focusing on process optimization, data-driven insights, and stakeholder satisfaction. Supporting foundational business processes and assisting in establishing and monitoring key performance indicators to ensure measurable business value and long-term strategic goals are also part of the role. Leveraging analytics, including machine learning and AI, you will help derive actionable business insights from integrated data and third-party sources to support comprehensive client profiles and improved decision-making. You will understand the needs of internal teams and anticipate future requirements, collaborating with stakeholders across Markets, Payments, Global Banking, and the Private Bank to drive consistency and adoption of business initiatives. Your work will deliver personalized client experiences, streamline operations, enhance decision-making, and support regulatory compliance and risk management.

Experience
5+ years of experience or equivalent expertise delivering business initiatives, projects, or transformation programs. Proven track record contributing to large-scale business integration and analytics projects. Experience supporting change within organizations and managing stakeholders across multiple functions. Strong knowledge of business process improvement, strategic planning, and data analytics. Good understanding of business integration techniques, data governance, regulatory compliance, and operational risk management. Experience working with cross-functional teams to drive business innovation. Familiarity with emerging technologies and best practices in business analytics and CRM.

About you
Customer-centric mindset with the ability to prioritize and deliver what clients and stakeholders need. Excellent problem-solving skills and strategic thinking about business initiatives and their impact on organizational objectives. Strong communication and interpersonal skills, capable of articulating and presenting complex business concepts and insights to both technical and non-technical audiences. Ability to coach and mentor junior team members effectively. Adaptable to evolving business needs and able to manage risks to achieve growth targets.

Qualifications
Bachelor's degree in Business, Data Science, or a related field; advanced degree preferred. Experience in business process management, CRM systems, or related fields within a financial institution is desirable. Experience working in a highly matrixed, complex organization. Demonstrated ability to support adoption of key business lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management.