Location
London office, hybrid working with close collaboration across US and UK teams.

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, simplifying the entire parking experience. Our platform enables drivers to find, book, and pay for parking while empowering operating partners to deliver exceptional experiences. Following the merger of ParkHub and JustPark, we combine expertise to provide a full-service, frictionless parking solution for businesses and consumers.

We are seeking a technical problem solver and generalist who can independently identify operational inefficiencies across departments and build AI-powered agents and tools using Claude Code. This is a high-autonomy, high-ambiguity role requiring prioritisation, hands-on delivery, and enabling others to build AI solutions.

Key responsibilities include:
- Partnering with leaders and domain experts across commercial, marketing, finance, operations, success, and support teams to understand workflows and identify AI enablement opportunities
- Documenting and improving processes, building agents and tools to automate workflows and replace existing solutions
- Upskilling internal teams to empower them to use AI tools independently
- Developing frameworks to track AI solution value through key metrics
- Collaborating with Product, Engineering, and Data teams to contribute to AI strategy and enhance client-facing products
- Partnering with system admins (Asana, Jira, Salesforce, Slack, Zendesk) to improve integrations and cross-department workflows
- Continuously improving complex and custom integrations to support operations, success, and support functions

Success in the first 90 days means mapping processes and delivering working AI solutions that provide real business value across multiple teams and departments.

Experience
- 5+ years of professional experience including:
-- Working in a start-up or scale-up environment
-- Exposure to engineering roles such as PM, PO, BA, QA, delivery manager, or engineer
-- Exposure to business functions including commercial, operations, support, or marketing
- Experience using Codex, Claude Code, or similar tools to ship working AI solutions (including personal projects)
- Broad understanding of AI technologies including LLMs and ML, with knowledge of relevant patterns and approaches
- Technical fluency to read API specifications, use Postman, and troubleshoot errors
- Familiarity with Git version control and platforms like GitHub or GitLab
- Strong process design skills with the ability to map workflows, identify failure points, and build scalable solutions
- Clear written communication skills for creating playbooks, training materials, and process documentation
- Excellent interpersonal skills to communicate effectively across teams and organizational levels
- Good strategic and commercial awareness, able to connect deliverables to business goals and metrics
- Strong organizational skills, able to work independently, take ownership, and manage multiple priorities in a fast-paced environment

About You
- Passionate about solving problems and optimizing processes
- Comfortable working across diverse tools and domains
- Thinks critically about operational loops and continuous improvement
- Collaborative and proactive in enabling others to adopt AI solutions

Nice-to-Have
- Experience building AI agents or agentic workflows (including personal projects)
- Familiarity with no-code AI builders such as Replit, Lovable, or Base44
- Experience as an admin for platforms like Asana, Jira, Planhat, Salesforce, or Zendesk
- Experience building reports or dashboards using Tableau, PowerBI, or similar tools
- Background in technical account management, pre-sales, sales engineering, or commercially oriented technical roles
- Experience working with distributed teams or clients across multiple time zones
- Experience in B2B2C environments involving both business clients and end-users
- Background in parking technology, mobility, event management, or venue operations