Location
Telecommute

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Intelligent Change guides people toward a more mindful way of living. Our tools help create positive change and empower individuals to realise their full potential and live happier, more fulfilling lives. We are a team united by shared values of positive attitude, growth mindset, and extreme ownership.

We are seeking a dynamic and results-driven Amazon Marketplace Manager to join our team and elevate our Amazon channel. If you know the Amazon marketplace inside out and thrive on driving growth while helping empower countless individuals to transform their lives, this role is for you!

The ideal candidate is an Amazon Marketplace e-commerce expert who is driven, analytical, creative, and strategic. You will be responsible for maximising product performance, implementing effective marketing strategies, and driving profitability across multiple marketplaces. Your day-to-day responsibilities include managing sales, promotions, advertising, and forecasting for our brand's assigned product portfolio.

Key responsibilities include:
- Delivering results by identifying, evaluating, and executing profit maximisation activities through marketing, sales, and merchandising strategies
- Managing and tracking product performance and profitability across all marketplaces through organic and paid activities
- Optimising content listings to improve page rank, SEO, and sales by performing in-depth keyword and competitor analyses, enhancing product titles, descriptions, categorisations, and A++ content, and collaborating with the Creative team to produce compelling visual assets
- Day-to-day PPC management and optimisation (Sponsored Products, Sponsored Brands, Sponsored Display) aligned with KPIs
- Executing marketing deals, promotions, coupons, and promo codes, and reporting on key metrics
- Improving product performance and market share growth through opportunity analysis including market research, voice of the customer, and competitive research
- Tracking fulfilment metrics and collaborating with the Operations Lead to forecast and manage inventory levels to maintain premium shipping eligibility
- Reporting and analysing marketplace performance and operating metrics daily and weekly, including Sales and Profitability, Account Health, Feedback Performance, Product Policy Compliance, Shipping Performance, Brand Registry, and Brand Performance
- Interacting with the Customer Service team to respond to customer complaints and technical product inquiries
- Working with Amazon Seller Support across all marketplaces to create cases, monitor case logs, and resolve issues promptly
- Collaborating with cross-functional teams including marketing, product development, operations, and customer service to ensure alignment and success on Amazon
- Staying up-to-date on Amazon policies, trends, and best practices to maintain excellent Account Health status

Experience
- Proven track record of growing sales and profitability on Amazon, managing a $10m+ Amazon scale
- Minimum 3 years of experience running an e-commerce Amazon Seller Central environment
- Experience managing high volumes of SKUs
- Background in consumer goods and office products industries preferred
- Social media and marketing skills are desired

About you
- Strong data management and analytical skills with a track record of diagnosing and solving performance issues
- Proficient in Excel and experienced in e-commerce and digital marketing
- Ability to work independently, adapt to a fluid environment, manage time effectively, prioritize, and handle multiple projects
- Experienced in setup, management, and optimisation of paid campaigns (Sponsored Products, Sponsored Brands, Sponsored Display)
- Highly detail-oriented, organized, and efficient
- Excellent written and oral communication skills
- Experience in the wellness and mindfulness space is a plus
- Some experience with Helium10 or Jungle Scout
- SEO knowledge is a plus

Qualifications
No formal qualifications specified; emphasis on relevant experience, skills, and a growth mindset