Location
Bromley, Greater London

Hours
Schedule based on business needs that may include nights, weekends, and public holidays

Salary
Not specified

About the Role
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You are dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious – you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Understand and proactively stay up to date on Apple's products, services, purchase options, and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. Demonstrate Apple's values of inclusion and diversity in daily activities.

Experience
Ability to work in a fast-paced environment, often supporting multiple customers simultaneously. Experience working in a team environment, demonstrating shared responsibility and accountability.

About you
Curious and open to learning from others and helping each other grow. Able to personalize solutions based on customer needs and effectively communicate them. Trusted with sensitive or confidential information, upholding Apple's core values. Demonstrate knowledge of Apple products and services. Contribute to an inclusive environment by respecting differences and fostering belonging.

Qualifications
Availability to work a schedule based on business needs including nights, weekends, and public holidays, with reliable attendance in line with local laws and any approved accommodations. Proficiency in the local language, both written and spoken (sign language supported).