Location
Stratford, Greater London

Hours
Schedule based on business needs that may include nights, weekends, and public holidays

Salary
Not specified

About the Role
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Understand and proactively stay up to date on Apple's products, services, purchase options, and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. Demonstrate Apple's values of inclusion and diversity in daily activities.

Experience
Ability to work in a fast-paced environment, often supporting multiple customers simultaneously. Experience working in a team environment demonstrating shared responsibility and accountability is preferred.

About you
You are curious and open to learning from others and helping each other grow. You demonstrate knowledge of Apple products and services and can personalize solutions based on customer needs, communicating them effectively. You are trusted with sensitive or confidential information, upholding Apple's core values. You contribute to an inclusive environment by respecting differences and demonstrating Apple's values of inclusion and diversity.

You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Proficiency in the local language, both written and spoken (sign language supported), is required.

Qualifications
Preferred qualifications include demonstrated knowledge of Apple products and services and the ability to deepen your understanding of Apple and third-party products to enhance the customer experience. No formal qualifications are explicitly required.