Location
Kingston upon Thames, Greater London

Hours
Schedule based on business needs, which may include nights, weekends, and public holidays

Salary
Not specified

About the Role
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You are dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious – you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

In this role, you will deliver excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. You will stay up to date on Apple's products, services, purchase options, and Product Zone sales processes. Supporting your peers throughout the store by sharing knowledge and assisting in offering ownership opportunities is essential. You will maintain accuracy and follow guidance while performing other tasks as needed, including providing customer service and support in other areas of the store.

Contributing to an inclusive environment by respecting differences and demonstrating Apple's values of inclusion and diversity in daily activities is a key part of this role.

Experience
Demonstrated knowledge of Apple products and services is preferred. Ability to work in a fast-paced environment, often supporting multiple customers simultaneously. Experience working in a team environment with shared responsibility and accountability is valued.

About You
You are curious and open to learning from others, helping each other grow. You personalize solutions based on customer needs and communicate them effectively. You are trusted with sensitive or confidential information, upholding Apple's core values. You contribute positively to an inclusive and diverse workplace culture.

Qualifications
You should have availability to work a schedule based on business needs, including nights, weekends, and public holidays, and reliably attend work as scheduled in line with local laws and any approved accommodations. Proficiency in the local language, both written and spoken, is required (sign language supported).