Location
Central London

Hours
Full Time

Salary
£32,137 per annum

About the Role
Would you like to build a career in IT Asset Management, learning how technology assets are managed throughout their lifecycle while supporting services that make a real difference to people's lives? Join the Department for Work and Pensions (DWP) Digital and become part of a highly motivated team that supports the reliability of critical digital services used by millions every day. This apprenticeship offers a fantastic opportunity to earn while you learn, combining hands-on experience with a Level 3 Digital Support Technician qualification.

As an Apprentice IT Asset Manager, you will develop practical skills and knowledge by applying what you learn directly within your role. You will learn and follow established IT Asset Management processes, procedures, and controls for managing software and hardware assets. Your responsibilities will include supporting the management of software publishers, maintaining asset information using industry-standard tools, carrying out routine maintenance to ensure data accuracy, and contributing to continuous improvement of IT Asset Management services.

You will receive dedicated off-the-job training time within your working hours to complete your apprenticeship studies, supported by your line manager, skills coach, fellow apprentices, and the wider Digital and Transformation Directorate. Occasional travel to other DWP Digital hubs may be required.

The apprenticeship is expected to take up to 15 months to complete, with a full learning journey lasting up to 18 months. Commitment to completing the qualification within this timeframe is essential.

Experience
No prior experience in IT Asset Management is required. This role is designed for individuals eager to learn and develop new skills in a live support environment.

About you
You should be enthusiastic, curious, adaptable, and ready to embrace new challenges. Strong communication skills and the ability to build effective working relationships with stakeholders are important. You must be proactive, hardworking, and committed to completing the apprenticeship. Flexibility to occasionally travel to other DWP Digital hubs is necessary.

You must have the right to live and work in the UK for the full duration of the apprenticeship and meet eligibility criteria related to residency and education status. You should not be in full-time education or already undertaking another apprenticeship at the start date.

Behaviours assessed during the selection process include:
- Communicating and Influencing
- Leadership
- Delivering at Pace
- Changing and Improving

Qualifications
You must not hold an existing qualification at the same or higher level in a similar subject to the apprenticeship. Apprentices aged 16 to 18 without relevant English or Maths qualifications will be required to complete functional skills qualifications as part of the apprenticeship.

Eligibility for apprenticeship funding requires compliance with residency and education criteria. You must be available to start the apprenticeship from early 2027.