Location
London

Hours
Full Time - Field-based leadership role requiring regular travel across a portfolio of homes and participation in a regional on-call rota.

Salary
£79,000 per year

About the Role
Lead high-performing care homes, develop exceptional leaders and deliver outstanding quality, operational and commercial outcomes across a portfolio of services. Reporting to the Regional Director, you will provide strategic and operational leadership across multiple care homes, ensuring each service delivers safe, high-quality, person-centred care alongside strong commercial and operational performance. Working closely with Home Managers and central support teams, you will coach and develop leaders, drive continuous improvement and ensure homes consistently achieve high standards of quality, regulatory compliance and resident experience. You will oversee performance across quality, occupancy, financial results, workforce planning and operational delivery, using insight and data to identify opportunities, manage risk and support homes to achieve sustainable success. Additionally, you will build strong relationships with commissioners, local partners and stakeholders, representing the organisation as a trusted provider within your region.

Experience
- Significant senior operational leadership experience across multiple care services or a comparable multi-site, regulated environment.
- Strong understanding of CQC, Care Inspectorate and/or CIW regulatory frameworks, safeguarding and quality governance.
- Proven experience leading Home Managers or senior operational leaders to improve quality, performance and regulatory outcomes.
- Demonstrable success managing commercial performance, including occupancy, budgets, labour costs and operational efficiency.
- Experience delivering service improvement, managing inspections and leading organisational change.

About you
You are an experienced multi-site operational leader with a successful track record of leading care services through growth, improvement and change. A visible and supportive leader, you are equally comfortable coaching Home Managers, driving commercial performance and leading improvement programmes. You use data to inform decisions, build strong relationships with stakeholders and create high-performing teams that consistently deliver excellent outcomes for residents and colleagues.

Qualifications
- Degree-level qualification or equivalent senior leadership experience within health, social care or a similarly regulated sector.

Desirable
- Registered Nurse or relevant health and social care qualification.
- Postgraduate leadership, coaching or management qualification.
- Registered Manager experience.
- Experience leading regional improvement programmes or large-scale operational change.
- Experience using quality dashboards, audit systems or electronic care planning platforms.

An Enhanced DBS check and a full UK driving licence are required.