Location
Chelsea and Westminster Hospital, Fulham

Hours
Full Time (hours to be confirmed)

Salary
£31,066 per annum

About the Role
As an Assistant Patient Administrator, you will provide a customer-focused reception service for all patients and visitors attending the area. You will deal with all patients and visitors in an efficient, polite, and courteous manner, addressing queries where possible and directing them accordingly. You will ensure the reception areas are always manned and keep patients informed of any delays in being seen. Your responsibilities include checking in and booking patient appointments in a timely manner, ensuring appointments are within the appropriate gestation date range. You will interact with patients and relatives sensitively and empathetically, process all follow-up appointments as patients leave the department in line with guidelines, and escalate any capacity concerns. Additionally, you will assist midwives with minor administrative queries and help answer ANC phones, managing patient queries professionally.

Experience
Previous experience in a customer service or administrative role is desirable but not essential. Experience working in a healthcare or hospital environment would be an advantage.

About you
You should be polite, efficient, and courteous with excellent communication skills. The ability to remain calm and empathetic when dealing with patients and relatives is essential. You must be able to work well as part of a team and manage multiple tasks effectively in a busy environment.

Qualifications
No formal qualifications are required; however, good literacy and numeracy skills are important. A willingness to learn and adapt to the needs of the department is essential.