Location
London

Hours
Full Time

Salary
Competitive, based on experience

About the Role
40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. As an Assistant Store Manager at Cubitts, you will play a key role in your store’s success by leading, motivating, and developing a high-performing team. Working closely with the Store Manager, you will inspire your team to consistently deliver exceptional customer experiences while driving business performance through a clear focus on KPIs and operational excellence. You will lead by example and provide ongoing support to cultivate a positive, collaborative environment that empowers every team member to grow, thrive, and succeed.

Your key responsibilities:
Lead by example to embed and uphold our customer non-negotiables, ensuring every team member delivers outstanding service, with success measured through NPS and mystery shop results.
Be an expert in product and optical knowledge, taking the lead on complex dispenses and sharing your knowledge to build your team’s capability.
Champion the Cubitts Academy training program, both online and in-person, to boost team confidence and support ongoing development.
Demonstrate expertise and promote excellence across Cubitts Bespoke services, championing Made to Measure in-store to drive both team engagement and sales.
Maintain and oversee a clean, organised store environment, ensuring displays effectively showcase products to drive sales, aligned with our visual merchandising guidelines.
Act as an ambassador for Cubitts, communicating our brand and supporting activities that attract and engage new customers.
Actively contribute to achieving store financial targets by driving operational efficiency and business performance.
Together with the Store Manager, lead collaboration within your team and across departments to cultivate a supportive, team-oriented culture that enhances performance and engagement.
Ensure team compliance with Cubitts’ policies and standards, promoting integrity and professionalism at all times.

Experience
Senior or management experience in an optical environment is essential. Proven leadership skills with a people-first approach.

About you
- A passionate, customer-focused leader who inspires others and leads by example.
- Clear and authentic communicator who builds trust with customers and colleagues.
- Proactive and growth-minded, embracing continuous improvement and encouraging development in others.
- Takes initiative and ownership of work, acting as a pace setter.
- Collaborative team player fostering a positive, inclusive culture rooted in integrity and professionalism.
- Resilient under pressure, able to adapt quickly to setbacks or changes while maintaining composure and high standards.

Our Values
Pioneers
Leads by example with courage and positivity, inspiring the team to think innovatively, take risks, and grow personally and professionally.
Proud
Dedicated to excellence, inspiring the team to uphold high standards, pay attention to detail, and go the extra mile.
For All
Humble and empathetic, fostering inclusivity, encouraging teamwork, communicating openly, and celebrating strengths.

Qualifications
Relevant optical industry qualifications are advantageous but not explicitly stated. A commitment to ongoing learning and development is expected.