Location
London

Hours
Full Time (hours not specified)

Salary
Not specified

About the Role
At Fora, we create beautifully designed workspaces where communities thrive. We’re looking for a Member Experience Manager to play a pivotal role in bringing our spaces, teams, and member experiences to life. This is an exciting opportunity for a confident, people-focused leader who loves hospitality, takes pride in high standards, and thrives in a fast-paced, customer-centric environment.

Lead & Empower: Coach and develop a high-performing team, fostering a culture of excellence and positivity.
Create Impact: Deliver seamless front-of-house experience for our members and ensure every member feels valued and inspired.
Drive Standards: Maintain impeccable building standards and ensure health, safety, and compliance.
Collaborate & Grow: Partner with the wider Fora team to ensure consistent delivery of the Fora brand.
Innovate & Elevate: Bring energy and ideas to enhance member experiences and team engagement.

About the Company
Fora is re-imagining what the workplace can be. We create inspiring, design-led spaces that blend hospitality, community, and wellbeing so people can work productively, creatively, and happily. From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK, supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia. Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way. At Fora, we’re not just shaping workplaces, we’re shaping the future of work.

Why You’ll Love Working at Fora
Be part of a forward-thinking, design-led workspace brand redefining how people work. Enjoy career development opportunities, training, and support to help you thrive. Work in a dynamic, people-first environment where creativity and collaboration are celebrated.

Experience
- Experience in the hospitality, retail, or co-working industry
- Experience in supervising or leading in a customer-facing environment
- Highly refined verbal and written communication skills
- Good organisation skills and dedication to completing projects in a timely manner
- Detail oriented and comfortable working in a fast-paced environment
- Proven ability to deliver exceptional customer service
- Very well organised with excellent timekeeping
- Professional integrity and trustworthy

About You
A natural leader with a passion for hospitality and creating unforgettable experiences. You thrive in a fast-paced, customer-centric environment and take pride in maintaining high standards.

Qualifications
Not specifically stated, but relevant experience and skills as outlined above are essential.