Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Are you ready to make a meaningful impact in a dynamic, global environment? Join JPMorgan Chase's International Consumer Banking Personal Investments team, where you will help shape the future of our Investments proposition. You will grow your career alongside a diverse, innovative group, mastering new skills and contributing to a culture that values teamwork, creativity, and continuous improvement. Here, you are empowered to add value from day one and help us build a resilient, forward-thinking business.
As an Associate Control Manager within the Investment Product Control Management team, you will play a pivotal role in proactively managing operational risks and supporting the expansion of our product offerings. You will collaborate with cross-disciplinary teams to identify and address emerging risks, ensuring our business remains strong and resilient. You will foster a people-first culture, championing innovation and inclusivity while helping us deliver best-in-class solutions to our customers and communities. In this role, you will be at the heart of our efforts to grow responsibly and drive positive change.

Key Responsibilities
- Design and implement control frameworks to ensure compliance with regulatory requirements and internal policies
- Collaborate with product development teams to identify and mitigate risks associated with new and existing Investments products
- Conduct comprehensive risk assessments for product development and change initiatives
- Monitor and evaluate the effectiveness of existing controls, recommending improvements as needed
- Provide training and guidance to staff on control processes and risk management practices
- Contribute to the Compliance and Operational Risk Evaluation (CORE) program, focusing on control design, risk assessment, issue management, and governance
- Partner with colleagues across business, operations, legal, compliance, risk, audit, regulators, and technology to drive rigorous operational risk practices
- Manage key metrics to inform on the health of the operational risk and control environment
- Support cross-departmental initiatives, including awareness programs and training sessions

Experience
- Relevant experience in operational risk management within product, controls, compliance, audit, or a large financial institution, regulator, consulting firm, or retail investments manager
- Ability to perform process walkthroughs and translate process understanding into effective risk identification and control design documentation
- Strong acumen for risk identification, assessment, and development of effective control mechanisms
- Experience partnering with business and stakeholders to manage remediation of operational risk issues
- Good knowledge of investment products and services such as Wealth Management, Managed Investments, Self-Directed Investment
- Strong communication and interpersonal skills, with stakeholder engagement experience at all levels
- Effective time management and prioritization skills
- Knowledge of Agile and hands-on experience using tools such as JIRA and Confluence

Preferred Qualifications
- Experience supporting product expansion into new markets
- Proven ability to drive cross-functional initiatives and foster a proactive risk management culture
- Familiarity with regulatory requirements impacting consumer banking investments
- Experience in designing and delivering training or awareness programs
- Ability to analyze and report on operational risk metrics
- Experience working in a global, matrixed organization
- Bachelor's degree in business, finance, or a related field

About You
You are proactive, detail-oriented, and collaborative with a passion for risk management and continuous improvement. You thrive in a fast-paced, global environment and are committed to fostering an inclusive culture that values innovation and teamwork.