Location
London Borough of Tower Hamlets

Hours
Full Time (hours not specified)

Salary
£35,140 per annum

About the Role
Are you passionate about helping people get the most out of their technology? Do you enjoy solving problems, learning new skills, and making a positive difference to colleagues’ day-to-day digital experience? We’re looking for an Associate End User Computing Engineer to join our Digital Service Desk team. In this role, you’ll provide support to colleagues, resolving incidents and service requests across a range of technologies. You’ll support users both remotely and face to face, ensuring every interaction is professional, clear, and customer focused.

You’ll play an important role in delivering a high quality support service of incidents and requests, recording accurate diagnostic information, and working collaboratively with colleagues and escalation teams when needed. You’ll help ensure issues are resolved efficiently, users are kept informed, and service management processes are consistently followed.

This role is a great opportunity to build your technical skills and learn more about how IT services are managed. You’ll get hands-on experience with different end-user technologies, pick up best practices for delivering digital support, and be part of a positive, customer-focused team. You’ll work closely with experienced colleagues and team leaders who will support and guide you as you grow and develop your career.

Above all, you’ll put people first—building trust, confidence, and positive working relationships by delivering reliable, friendly, and effective digital support.

Experience
Some hands-on experience or working knowledge of Windows 11 and Microsoft 365 is required. Exposure to technologies such as Microsoft Teams, Azure Active Directory, Intune, or Microsoft Surface devices is beneficial. Experience with macOS or iPhone devices is an advantage but not essential. Experience using a service management or ticketing tool (such as ServiceNow or similar) is desirable.

About you
You have a genuine interest in IT and supporting people. You are a strong communicator, able to explain technical issues clearly, friendly, and in a non-technical way. You enjoy working as part of a team, stay calm under pressure, and take pride in delivering a positive customer experience. You are curious, collaborative, motivated to learn, friendly, approachable, patient, reliable, responsible, and an excellent team player who contributes to a supportive environment.

Qualifications
A-levels, college diploma, or an IT-related course is helpful but not essential. Desirable qualifications include IT, Digital Technology, Computer Science, or related subjects, or practical hands-on experience demonstrating similar knowledge. It is beneficial to have, or be willing to work towards, IT service management or technical certifications such as ITIL Foundation, Microsoft Fundamentals (e.g. Microsoft 365 or Windows), or CompTIA.