Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
As a Product Associate in the Salesforce team at JP Morgan Personal Investing, you will leverage your expertise in product development and optimization to make a significant impact. Supported by user research and internal stakeholder feedback, you will help create innovative products and continuously improve existing offerings for our internal customers. You will collaborate closely with cross-functional teams and play a crucial role in shaping the future of our platform and its ongoing success.

Your responsibilities will include partnering with the Product Manager to identify new product opportunities that reflect stakeholder needs through ongoing discovery, supporting user research and business process mapping to inform the strategic product roadmap, and owning end-to-end delivery of entire features. You will consider upstream and downstream implications of new product features on the overall platform experience, write requirements, epics, and user stories to support product development, and act as a scrum master to coordinate sprint activities for the delivery team.

Additionally, you will coordinate and participate in peer and business testing to ensure new solutions meet requirements and are ready for production rollout, support and train end-users to drive adoption and maximize platform capabilities, and partner with cross-functional teams to assist with broader Salesforce initiatives and improvements. You will also participate in release and change management activities, ensuring compliance with the firm's risk, controls, and regulatory standards, analyze and evaluate product metrics across the product development life cycle, and configure complex reports and dashboards to enhance service operations.

Experience
- Experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Exposure to operational management and change readiness work streams
- Developing knowledge of data analytics and data literacy
- Previous experience with the Salesforce platform, ideally as an Administrator or Consultant, including but not limited to reporting & dashboards, standard data model and object relationships, security model, sales & service cloud capabilities

About you
- Strong collaboration and communication skills to work effectively with cross-functional teams
- Detail-oriented with the ability to manage multiple priorities and deliverables
- Proactive and motivated to drive product adoption and continuous improvement

Qualifications
- Salesforce Administrator certification preferred
- Excellent understanding of standard Salesforce object relationships, particularly unique ones such as Person Accounts, Activities, Opportunities, etc.
- Excellent understanding of the standard Salesforce sharing model including role hierarchy, sharing rules, permission sets, etc.