Location
City of London, London

Hours
Full Time (hours not specified)

Salary
£28,888 per annum

About the Role
The Attendance and Intervention Officer plays a vital role in supporting student engagement and retention at the NCG Higher Education Centre, based in Canary Wharf, London. This position involves maintaining accurate attendance and student status records, identifying students at risk through attendance monitoring, and contributing to timely interventions. The postholder ensures the integrity of data for internal reporting and external returns, including compliance with the Student Loans Company requirements. Additionally, the role supports academic and professional services staff in upholding high standards of attendance record management, helping to foster a supportive and inclusive learning environment.

About NCG HE Centre
NCG Higher Education Centre is part of one of the UK's largest and most inclusive education groups. It delivers a range of higher education programmes designed to equip students with the skills, knowledge, and confidence to succeed in their careers. The Centre is committed to making higher education accessible, flexible, and relevant while promoting academic excellence and professional growth within a diverse learning community.

Employee Benefits
NCG HE Centre offers a variety of benefits including flexible working, student discounts, NEST pension schemes, gym membership discounts, retail, cinema and grocery discounts, investing and savings opportunities, as well as financial wellbeing education and debt advice.

NCG Values
NCG’s values guide how colleagues, customers, and learners work together and make decisions. These include being inclusive and diverse, trusting and respecting communities, taking ownership while collaborating, and inspiring excellence and curiosity.

Experience
Experience in student engagement, attendance monitoring, or a related administrative role is desirable but not explicitly stated.

About you
- Strong attention to detail and accuracy in record keeping
- Ability to identify and support students at risk
- Excellent communication and interpersonal skills
- Commitment to upholding high standards of data integrity and compliance
- Collaborative approach to working with academic and professional services staff
- Motivated to contribute to a supportive and inclusive educational environment

Qualifications
Specific qualifications are not detailed; however, relevant experience or education in administration, education support, or student services would be advantageous.