Location
City of London, London

Hours
Full Time (hours not specified)

Salary
£28,888 per annum

About the Role
The Attendance and Intervention Officer plays a vital role in supporting student engagement and retention at the NCG Higher Education Centre, based in Canary Wharf, London. This role involves maintaining accurate attendance and student status records, identifying students at risk through attendance monitoring, and contributing to timely interventions. The postholder ensures the integrity of data for internal reporting and external returns, including compliance with Student Loans Company requirements. Additionally, the role supports academic and professional services staff in upholding high standards of attendance record management, helping to foster a supportive and inclusive learning environment.

About NCG HE Centre
NCG Higher Education Centre is part of one of the UK's largest and most inclusive education groups. The Centre delivers a range of higher education programmes designed to equip students with the skills, knowledge, and confidence to succeed in their careers. Their mission is to make higher education accessible, flexible, and relevant while fostering academic excellence and professional growth within a diverse learning community.

Employee Benefits
NCG HE Centre offers a range of benefits including flexible working, student discounts, NEST pension schemes, gym membership discounts, retail, cinema and grocery discounts, investing and savings opportunities, and financial wellbeing education and debt advice.

NCG Values
NCG’s values guide how colleagues, customers, and learners work together and make decisions. These include being inclusive and diverse, trusting and respecting communities, taking ownership while working collaboratively, and inspiring excellence and curiosity.

Experience
Experience in student engagement, attendance monitoring, or a similar administrative role is desirable.

About you
- Strong attention to detail and accuracy in record keeping
- Ability to identify and support students at risk through proactive intervention
- Excellent communication and interpersonal skills to work collaboratively with academic and professional staff
- Commitment to upholding high standards of data integrity and regulatory compliance
- Motivated to contribute positively to a diverse and inclusive educational environment

Qualifications
Relevant qualifications or experience in education administration or student support are advantageous but not explicitly required.