Location
London - Millennium Gloucester Hotel London Kensington

Hours
Full Time

Salary
Competitive salary offered

About the Role
The Millennium Gloucester Hotel London Kensington is seeking a Banqueting Manager to oversee the day-to-day operations of the food and beverage team, ensuring service excellence in collaboration with other departments. Reporting to the Food and Beverage Manager and General Manager, you will be fully conversant with all Emergency and Security Procedures and take charge of any situations that may arise.

The hotel is a prestigious 4-star deluxe property located in the heart of Kensington, just minutes from Gloucester Road Underground station. It features 610 spacious guest rooms and a variety of dining options including Humphrey’s Café & Bar, South West 7, and the Bombay Brasserie. The Millennium Conference Centre offers 26 flexible function rooms with a total of 1,600m2 space, accommodating up to 600 delegates. The impressive conservatory caters for up to 300 guests and includes palm trees, a piano, an exclusive bar area, and a dance floor.

As Banqueting Manager, you will ensure function rooms are set up according to banquet orders, welcome clients on arrival, oversee waiting staff to maintain high standards, and liaise closely with the Operations Manager and Chef regarding food-related matters. You will maintain continuous contact with event organisers to adapt to any changes and ensure all service areas are clean, tidy, and compliant with safety regulations. Additionally, you will assist in preparing monthly maintenance checklists for function rooms to be submitted to the Maintenance Department.

Millennium Hotels and Resorts operates over 120 hotels worldwide, with 21 properties in Europe across four distinct collections, each tailored to different guest experiences.

Experience
Proven experience in banqueting or food and beverage management is preferred, with strong knowledge of event operations and service standards.

About you
- Passionate about success and making a difference
- Motivated to challenge current practices to improve and enhance service delivery
- Inspirational leader with the ability to motivate and manage a team effectively
- Strong communication and organisational skills
- Ability to remain calm and take charge in emergency or security situations

Qualifications
Relevant hospitality or management qualifications are advantageous but not essential. A commitment to delivering exceptional service and continuous professional development is required.