Location
London, The O2 Arena - American Express Lounge

Hours
Full-Time, Permanent role with flexibility required to work late nights due to the nature of the venue and events

Salary
£42,000 per annum plus excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more

About the Role
We are seeking an experienced Bar Manager to oversee daily bar operations and drive the delivery of excellent guest experiences at The O2 Arena's American Express Lounge, one of the premium bar and dining areas within this world-renowned and iconic entertainment venue. As Bar Manager, you will lead the day-to-day operations of the Amex Cocktail Bar, Gantry, and Main Bar, including creating innovative cocktail menus and driving recruitment and team training. You will lead a talented bar operations team to deliver exceptional beverage service across Amex Lounges for world-class events, ensuring arena-wide cocktail service consistently meets Levy's high standards.

You will inspire teams to exceed guest expectations through strong leadership, drive performance in line with KPIs, service agreements, and Levy standards, and deliver outstanding catering and beverage experiences for every guest. Championing the Levy Difference, you will create legendary guest experiences while staying ahead of industry trends by embracing new technology and innovation. Promoting a strong cocktail culture with a focus on sustainability and eco-friendly practices is key. You will also maintain health and safety compliance and lead a health & safety culture.

Supporting the Head of Amex Lounge and Restaurant Manager with recruitment, training, and maintaining client communications and relationships will be part of your responsibilities. Join a visionary venue partner dedicated to designing and delivering bespoke guest experiences that prioritise people and the planet, trusted by some of the world's most iconic stadiums and entertainment venues.

Experience
- Proven experience managing a fast-paced cocktail bar with a high volume of bookings
- Background in a demanding hospitality environment, ideally within London
- Events management skills are a bonus

About you
- Friendly and approachable with excellent interpersonal skills
- First-rate written and verbal communication skills
- Brilliant leadership skills with the ability to lead, motivate, and inspire teams
- Engaging, enthusiastic, and motivated
- Flexibility to work late nights is essential due to venue and event nature
- Bar professionals located close to the venue or with the ability to drive are desirable

Qualifications
No specific qualifications are stated; however, relevant hospitality experience and leadership capabilities are essential.