Location
London

Hours
Full Time

Salary
£64,156 per annum

About the Role
The Billing and Operations Manager reports to the Finance Improvement Manager and is responsible for delivering the billing function for Private Patients services across Guy's and St Thomas' Trust (GSTT) and Royal Brompton Hospital. This role manages two separate Private Patients Teams: the GSTT Billing Team and the Royal Brompton Hospital Billing Team via a Deputy. The post holder will support senior management in developing and delivering a strategic vision for the billing function, ensuring services meet internal and external standards.

Key responsibilities include managing the billing team to provide a professional billing service, planning and managing workloads to ensure timely and accurate billing of all patient episodes, and driving continuous improvements in billing processes. The role requires leadership of billing staff, including Customer Services Officers, Senior Finance Officers, and Finance Officers, and involves liaising with patients, consultants, insurance companies, and other stakeholders.

The post holder will work autonomously to meet multiple deadlines, develop and implement process improvements, and contribute to Trust-wide initiatives and software implementations. They will foster strong working relationships with service managers and operational staff, ensure compliance with Trust policies and financial instructions, and lead on reporting and performance management within the billing function.

This role is integral to the Finance Directorate’s vision of creating a unified, best-in-class finance function following the merger of Royal Brompton and Harefield Hospitals with GSTT. The Billing and Operations Manager will play a key role in supporting strategic planning, service improvement, and the delivery of high-quality billing services across multiple Trust sites and specialties.

Experience
- Significant billing management experience and staff management experience.
- Proven track record in managing demanding teams and delivering process improvements.
- Experience in NHS finance is desirable.
- Knowledge of Compucare and Oracle software is advantageous.

About you
- Excellent organisational skills with the ability to prioritise workloads and meet deadlines in a complex and demanding environment.
- Strong leadership qualities with the ability to coach, develop, and motivate staff.
- Excellent interpersonal and communication skills, capable of handling complex and potentially contentious situations.
- Ability to work flexibly, manage competing priorities, and make autonomous decisions within policy frameworks.
- Innovative problem solver with strong analytical skills.
- IT literate, proficient in MS Office and Excel.
- Ability to undertake complex audits and maintain high standards of accuracy and compliance.
- Commitment to fostering a positive working environment and staff retention.

Qualifications
- Relevant finance degree, business management qualification, CIMA qualified, or substantial experience in a finance role.
- Commitment to continuing professional development.
- Understanding of lean methodology is desirable.