Location
Bourne Hall, Ewell, Surrey, KT17 1UF

Hours
Part-time - 18.2 hours per week

Salary
£22,957 Pro rata

About the Role
Are you passionate about delivering outstanding customer service and supporting community events? Bourne Hall is looking for a proactive and friendly Events Assistant to help ensure our venue runs smoothly and remains a welcoming space for all visitors, stakeholders, and hirers. This is a hands-on role where no two days are the same. You’ll be setting up for events, assisting with AV and bar services, maintaining the building’s presentation, and supporting both our Coffee Shop and reception when needed. You’ll also work closely with key stakeholders such as the Museum and Library to ensure their needs are met and the venue operates harmoniously.

Key Responsibilities
- Welcome and assist visitors, providing helpful information and ensuring a positive experience throughout their visit.
- Arrange furniture, equipment, and refreshments for meetings, exercise classes, special occasions, and community events.
- Help hirers with audio-visual equipment, including setup and troubleshooting, and report any technical issues.
- Keep the venue clean, tidy, and presentable, reporting any maintenance or cleaning issues promptly.
- Carry out health and safety checks, act as a Fire Marshal, and provide first aid when needed.
- Open and close the building securely, ensuring all areas are safe and locked appropriately.
- Support Coffee Shop operations during busy periods or staff absences and work the bars at events.
- Collaborate with internal stakeholders such as the Museum and Library to ensure smooth operations.
- Use the Artifax system to check bookings and communicate changes to the Event Coordinator.
- Provide reception cover by answering phones and assisting when required.
- Use Microsoft Office and internal systems like Itrent for daily tasks and communication.
- Complete handover and building check sheets to ensure consistency and accountability.

Experience
Experience in events, hospitality, bar work, or facilities is a bonus but not essential.

About you
A team player with a positive attitude and excellent communication and customer service skills. Enjoys working in a busy, public-facing environment and can build strong relationships with stakeholders. Basic IT skills and a willingness to learn new systems. Flexibility to work predominantly evenings and weekends with the ability to get home after public transport has stopped.

Qualifications
No specific qualifications required.